View Single Post
24 Oct 2010  

Win 8 Release candidate 8400

Quote   Quote: Originally Posted by danfoley1 View Post
All of a sudden, our DT started crashing, no new hardware or software installed. Other than Windows updates. I can crash imediatly, or after an hour, it is very random. I have run the Dell pre-boot Diagnostics - NO problems found. Have checked all connections, reseated CPU, NO change. Check all cables. Tried new video card, did not help. Have had the cover off and unit is clean. Removed mem sticks, no change. Duration that the computer stays operational varies at any time. Event Log shiows 'critical Error ID 41". Have been told by several techs, several possiblities from replacing every part to reinstalling Win 7 Upgrade (originally, 1.5 yr old system came with Vista 64). If I listened to everyone, I would have bought enough parts to build 3 systems. Don't want to do that if not needed. Any help would be greatly appriciated. Performance files attached. Thank you

Dan Foley

Opps! Computer crashed before I realized the file wasn't attached. Also, all drivers are up to date, but I can not install the ATI Catalyst software for some reason.

Dell Studio XPS 435MT
i7-920, 2.66
8G 1066 Ram
WD 650G HD
ATI Radeon HD 4850 Video Card

this was caused by several things

1-Your video driver. Re-install newest version
When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

BugCheck 116, {fffffa8009b752e0, fffff88004d4a02c, 0, 2}
Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+602c )

Followup: MachineOwner

2-Your symantec. Remove norton and replace with Microsoft security essentials

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support Norton removal tool

3- old drivers

pcouffin.sys        fffff880`056cb000    fffff880`056df380    0x00014380    0x457584a2    12/5/2006 10:39:30                        
PxHlpa64.sys        fffff880`0106e000    fffff880`01079d00    0x0000bd00    0x47d88a39    3/12/2008 21:58:17                        
e1y60x64.sys        fffff880`04e00000    fffff880`04e49000    0x00049000    0x48a9ed61    8/18/2008 17:45:05                        
000.fcl        fffff880`06d35000    fffff880`06d60000    0x0002b000    0x48dcdf7a    9/26/2008 09:11:22                        
RimSerial_AMD64.sys        fffff880`04ff5000    fffff880`04ffcc00    0x00007c00    0x492addcd    11/24/2008 13:01:01                        
spldr.sys        fffff880`01675000    fffff880`0167d000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
GEARAspiWDM.sys        fffff880`04fd0000    fffff880`04fdd000    0x0000d000    0x4a1151c0    5/18/2009 08:17:04
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec