Fujitsu ScanSnap S510 and Windows 7 RC 64bit

Anyone have any luck with a Fujitsu Scansnap S510 under Windows 7 RC 64 bit? I have the Vista 64 bit drivers which worked just fine under Vista, but I can't get the Scan Manager package to install at all under Windows 7 RC 64. Any thoughts or comments appreciated!

J.J.

Hi jlehett,
So far i do not have an answer for your driver issue. However, worst case, feel free to call them and see if they have beta Windows 7 64 bit drivers you could test for them. Assuming they have decided to carry this product to Windows 7.
(800) 626-4686, option 2 for assistance between the hours of 5:00 a.m. - 5:00 p.m. PST Monday through Friday.
Raj

UPDATE: I just spoke with them via chat client. They said they do not have any and have no info on the development of these drivers. Sorry.
Raj

After some tinkering i was able to get my Scansnap S510 to work under the windows 7 RC x64 and thought it would be helpful to share some results.

First, as you point out, you need the ScanSnap Vista x64 drivers .... available with some pleading from Fujitsu tech support.

After installing Scansnap Manager, I looked at the device properties, and it seems the problem is linked to the fact that the Vista drivers are not authenticode signed (seriously Fujitsu, is it amateur hour over there?)

I took two approaches, some combination of which worked for me...
1) I used a tool called the Driver Signature Enforcement overrider, from a site called ngohq.com that puts Win7 into 'test mode'

2) In the C:\Program Files (x86)\PFU\ScanSnap\Driver\SsDrvRepair folder, there is a tool called SsDrvRepair-x64.exe, that I ran. It pops up a big red warning against installing unsigned drivers, i install anyway.

And it works!

Not sure if I had to do step 1 or not. but it seems to me that the Vista x64 drivers would have been fine if they were signed by Fujitsu.

Good luck

can u please share the x64 driver - i dont get the scanner to run.

thx a lot.

Step 2 works

I only needed to do Step 2 to fix my same problem.

To get the Vista 64-bit Fujistsu S510 drivers, go to:

ScanSnap Driver Download : FUJITSU

I did a Windows 7 upgrade from Windows Vista. I had my S510 working before I did the upgrade, so I don't know if a new install would work.

BTW, you also need to do the new Sharepoint connect patch too since this crashes on startup.

Thanks to everyone that posted helpful info to this thread. I am using Win7 RC x64 and have a Scansnap S510 that I was unable to get working. This being a fresh installation, I couldn't get the Vista 64 drivers to install (gave an error about the environment being incorrect) and I think that's because no version of Scan Manager I tried would install, so no version was available for the update package to update.

Searching the web, I found another site that has a link to Scan Manager x64 installation CD for the Scansnap S300, which was claimed to work perfectly for the S510. I was able to install this, but trying to use the scanner resulted in Win7 telling me that the device could not be installed. At that point, I used the driver repair tool pointed out by vud2001 above and now I'm up and running.

The site I found that has the S300 installation package is http://www.cartoonmonkey.com/the-last-fujitsu-product-i-will-ever-own/
and is definitely worth a read.

Fresh Install of Windows 7 Enterprise
Fresh Install of ScanSnap S510 Manager 4.2
Double Click "SsDrvRepair-x64"
in the x:\Program Files (x86)\PFU\ScanSnap\Driver\SsDrvRepair Folder
Accept Warning about installing driver
ScanSnap now works

I believe all you need to do is run the "SsDrvRepair-x64" and that fixes everything.

Cheers

Thanks to all for your help here especially vud2001 and Woorldzulu. I spoke with Fujitsu Tech Support and they were clueless on this issue. I hope (but I doubt) they will read this post.

Fujitsu ScanSnap S500 and Windows 7 - 64 bit

I recently moved from Vista Ultimate to Windows 7 Ultimate 64 bit. As a result my ScanSnap 500 was out of commission. Fujitsu was no help as usual. I went through similar hassles back when Vista was released.

My fix was two-fold but I'm up and running.

#1. I followed TechGuy's post to get the S300 64 bit installation software. http://www.cartoonmonkey.com/the-last-fujitsu-product-i-will-ever-own/

(After the software install, and plugging in the scanner, of course it didn't work.)

#2. After installing the software I also had to run the driver repair tool suggested in the previous post by vud2001. Here it is: In the C:\Program Files (x86)\PFU\ScanSnap\Driver\SsDrvRepair folder, there is a tool called SsDrvRepair-x64.exe, that I ran. It pops up a big red warning against installing unsigned drivers, i install anyway.

Shazaaam! It worked. The funny thing is, the S300 software interface is a little different than the S500 software. Personally, I like it better. Finally, I don't know why, but the scan quality seems much better. I might be imagining things but it sure looks cleaner. I'm just pleased to be up and running again.
Thanks to everyone for their posts.

THANK YOU!!!!!!


My fi-5110EOX2 has the same 64 bit issues. I just installed Windows 7 64 bit and couldn’t make it work. I followed the link to http://tinyurl.com/5cw66b off of Cartoon Monkey’s website. After an install and a reboot, the software worked. I then had to go into “Devices and Printers” in Windows and then manually direct it to load a driver.


All I can say is OMG! Thank you so much for your help!!! The link referenced above by Cartoon Monkey and I found the site pretty good for dealing with this issue.

Fixed!

I did Step 2 that Vud2001 recommended and it worked great! Thanks a TON!

Not just a 64-bit issue; had the same problem with a 32-bit machine. did a clean Win-7 ultimate install and the ScanSnap would not work.

Did Step # 2, rebooted, and it worked.

Thanks.

Fijitsu Windows 7 Support News

Go here --> Support & Downloads : FUJITSU United States# and click on the Windows 7 Notice link for the news for the driver for your particular Fijitsu product

fi-5110EOX

Does anyone know if the above proceedure works for the fi-5110EOX?

Need more information

Hey all, thanks for the information above, and the link to s/w that might work with Win7 x64. I need more information tho to make sure that I do it right.

Gasman stated above "My fi-5110EOX2 has the same 64 bit issues. I just installed Windows 7 64 bit and couldn’t make it work. I followed the link to http://tinyurl.com/5cw66b off of Cartoon Monkey’s website. After an install and a reboot, the software worked. I then had to go into “Devices and Printers” in Windows and then manually direct it to load a driver".

I have the s/w now, but don't quite understand the "then had to go into...." part about directing windows to manually find the driver.... Where do I direct it to LOOK? What file directory?

G

I believe when you install the program you will tell it what directory to use.

Barring that, my scanner says it's using ksthunk.sys and usbscan.sys. Try doing a search of your hard drive for them.

Sorry I can't give you a better answer. I installed it long enough ago that I forget details like this. However, it wasn't that hard to figure out.

Good luck!

In response to reson8tor's question, when I ran the setup.exe file from the CD download it installed the ScanSnap Manager program, etc., at C:\Program Files (x86)\PFU\ScanSnap. You will find several subfolders here, including a Driver folder.

Once I had the software installed I followed these steps:
(See Note below)
Plug the scanner into the computer (USB) and turn it on (open the top).
Go into “Devices and Printers” in Windows 7 and locate the "unspecified divice" icon that represents the scanner.
Right click on the icon and select Properties-Hardware-Properties-Change Settings-Driver Tab and select "Update Driver"
I selected "Browse My Computer" to manually browse to the Driver folder at the location described above, and I tried to manually load the driver, but it failed to load.
I then selected "Search automatically for updated driver software" and it found the driver - a red warning box about installing unsigned drivers appeared, but I clicked to install it anyway.
The driver installed for my fi 5110EOX2 and it appeared in the Divices and Printers list. Success! My scanner now works great.

Note: After installing the CD software I also ran the driver repair tool (suggested by some folks who had done this). It's in C:\Program Files (x86)\PFU\ScanSnap\Driver\SsDrvRepair folder: a tool called SsDrvRepair-x64.exe It returned an error message, so I'm not sure if it did anything.

Question

Is the fi-5110EOX2 the same as the fi-5110EOX?

Win 7 x64 driver issue for scansnap

I did manage to get my scansnap scanner working fine in Win 7 x64 by following the instructions. I did NOT have to specify the driver after following the installation instructions. I merely installed the downloaded s/w, opened the file to fix the driver in x64 environment, ran the exe, and then clicked thru all the warnings. Win 7 then noted that the driver was found (automatically) and I hooked up my scanner. It works well.

Thank you all for your help.

Thanks for the help everyone.