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15 Dec 2010  
Luckystar

Windows 7 Ultimate x64 RTM + SP1
 
 
Calling all 1st, 2nd and 3rd line support tech guys

Hey peeps,

Really hope someone here can help, should do considering the type of forum, he he. ::cheeky::

Anyway, I have been doing my job as an administrative assistant (or a glorified data inputer) for over two years now (Getting on 3) and its getting tedious, badly, same thing day in, day out, same paper work and same information.

For a couple of weeks now i have been thinking about my career path and I now want to progress a career in 1st line support, eventually leading to second and then third (Data centre) as this is what i can do, i can enjoy thoroughly and what a lot of people keep banging on at me about.

Now my question is, what certificates are required?

What would be the better way of gaining proven experience?

I have a few years of personal and it was mainly XP based, some very basic Vista (But not a lot to shout about) and now Windows 7.

The reason i ask for proven, is because most companies want someone who is already experinced with about 18 months + behind them and i don't have that.

Can someone help me here as this is really a matter of life and death (or at least the death of any hope of gaining what i want.

Please also keep in mind, i am in the UK so obviuosly i want something that is recognised in this country, unless its a global certificate.

Many, many, many thanks in advance,

Lucky
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