That is beautiful. You gave an accurate description on how to go and where to go. Using the Snipping tool you can also take screen shots (and partial screen shots, using either rectangular mode or free form mode) and buttress this so you not only tell them where to go but show them where to go, as well as the *exact*
drivers that you downloaded....
In the meantime I am splitting this off into its own topic - look for HP DV5 laptop as the title.