to help diagnose the pc could you download a program and show the results partially the sound/Graphics etc that will show the details its very safe and secure used by many members on this forum its called speccy
by piriform. link is here Speccy - Standard
Speccy - System Information - Free Download
What's in your computer? If you're like most of us, you can probably name the processor (Intel or AMD, Celeron or Pentium), maybe how much RAM it has, and maybe how big the hard drive is.
When you go to a computer store and see all the bright shiny PCs laid out next to each other, most will have tags or stickers indicating the:
Processor brand and model
Hard drive size and speed
Amount of memory (RAM)
Two or three years later, when it comes time to upgrade your computer, that tag or sticker may be long gone. Speccy was designed as a free electronic "what's inside" sticker for your PC.