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03 Apr 2011  
Bare Foot Kid
Microsoft MVP

W 7 64-bit Ultimate

Hello fishesgurl, welcome to Seven Forums!

There may be a hidden factory recovery partition built into the PC that will take the system back to an out-of-the-box state, what make/model is the PC or if you post a snip of the maximized Windows disk management we would be able to see if it's there.
Note   Note

In the Windows start menu right click computer and click manage, in the left pane of the "Computer Management" window that opens click disk management and post a maximized snip of that.

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