Thank you, but there are no saved preview files, so how can I delete them? I wasn't able to operate the scanner.
That error information only appears when the program hangs while attempting to scan and windows pops up a dialog box with "check for solutions", and "program error details", by clicking on that link, that error report is included. These steps seem to be for windows XP ... I don't see the point of deleting .BMP files, uninstalling epson scan, and then re-installing it? i've uninstalled, updated, and then reinstalled everything at least 6 times already.
Also, I think these steps apply only to a NX625 that is USB connected ... i'll try deleting the .bmp files though ...