Thread: BSOD help
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05 Jun 2011  
kgwright

Windows 7 Home Premium 64
 
 

This is what I did. Sorry. There was a log file in that zip file.

BSOD - Posting Instructions


For help with Windows 7 BSODs, follow these steps, create a new thread in the Crashes and Debugging forum, and add your dump files zip as an attachment.

If you have already made a thread, please go back to your original thread and post a new post in your original thread with the zip file/s.


Please do not make a new thread if you already have made one on this subject. Please post in your existing thread.


1. Download the BSOD Dump & System File Collection app (EXE file) - save it to your DOCUMENTS folder.
v3.03
2. RIGHT-click on the EXE file icon, select "Run as Administrator"
Note
The EXE file must "Run as Administrator" as it needs elevated permission to access system folders


Information
- The small cmd/DOS screen will appear with status information
- Other windows will open & close
- The app may need up to 10 minutes to run - PLEASE be patient !

- OUTPUT = a new folder found in Documents named Windows_NT6_BSOD_jcgriff2



3. Run a System Health Report -
START | type perfmon /report - a viewer will appear | Click on "File" and "Save As" an HTML file (default file extension)

4. Windows Explorer will open to your Documents folder. Zip up the entire Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML file and attach the zip file to your post.
Warning
Please do not modify the files in the Windows_NT6_BSOD_jcgriff2 folder



My System SpecsSystem Spec