Hi, I have a problem with a 3G USB "dongle" type modem (a Huawei E173) - Windows tries to establish a connection but then computer black screens and reboots and on startup says it has recovered from a BlueScreen. I have tried setting up a manual dial up networking connection to bypass the supplied connection manager software but with same result. The shop will not take the product back as they are satisfied it works (by testing it on one of their laptops) and think it is my laptop. The support line for the product are no help.
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
Files that help describe the problem:
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Windows 7 Home Premium 64 bit
Original OS on system
Hardware is just over a year old
OS has not been reinstalled
Interested to know if there is any way I can resolve this myself. Many thanks.