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29 Aug 2011  
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by levitt View Post
hello, i've got a 4 month old ASUS desktop that has random BSOD. i'm not very computer literate and could really use some help. called ASUS and all they recommended was to send the computer in for repair. was about to do it until they said all my stuff would be wiped out. would like to try this first. the computer has been doing this since day one. it'll crash during use and other times while idle. can't figure out what causing this or why.

win 7 home premium 64 came preloaded on the machine. i added a Nvidia GEForce 430 card and a 2nd hard drive. also added an external usb hard drive. i don't think any of these adds are involved since the BSOD was appearing before i added anything.

i followed the instructions to include the zip file you need. have never done anything like this so i hope it works. my head is spinning lol!

thank you
Lev


It is usually very difficult to diagnose from a single DMP file and yours is no exception. While there is no direct evidence I strongly suspect your Symantec. I woud remove and replace with Microsoft Security essentials at least to test.

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

Virus, Spyware & Malware Protection | Microsoft Security Essentials
My System SpecsSystem Spec