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19 Dec 2011  
Neutron16

Windows 8.1 ; Windows 7 x86 (Dec2008-Jan2013)
 
 

That is something inside NeatScan and most likely can be fixed only by developers.

NeatScan To Office Software Kit
If you have the same version it does not support either Windows 7 nor Office 2010.
What versions are you using?

Have you contacted customer support?
My System SpecsSystem Spec