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31 Dec 2011  

Windows 7 Professionel x64
Acronis True Image 2011 application Hang at start up each time

Hi all,

first, my original post was there : True Image 2011 application Hang at start up each time | Knowledge Base

But if I post a new thread here, it's because a have something new, because I got a problem with Acronis and Ghost 15 as well.

Well, when I click to launch the TI, the application hang and I got the message in the event observer:

Nom de l’application défaillante TrueImage.exe, version :, horodatage : 0x4e7b678b
Nom du module défaillant : MSVCR80.dll, version : 8.0.50727.4940, horodatage : 0x4ca2b271
Code d’exception : 0x40000015
Décalage d’erreur : 0x000046b4
ID du processus défaillant : 0x1610
Heure de début de l’application défaillante : 0x01ccc7d6f3c88411
Chemin d’accès de l’application défaillante : D:\Programmes\Acronis\TrueImageHome\TrueImage.exe
Chemin d’accès du module défaillant: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc\MSVCR 80.dll
ID de rapport : 32b40756-33ca-11e1-b163-001fbc095698

And with Norton Ghost 15, the application responds well, i am able to make image without any problem except i got this message error when i want include a file or subfolder other that c:

-Info 6C8F1C25: Cannot add protection.
--Cannot retrieve list of drives.

it's like that Acronis True Image hang and the Norton Ghost seem don't like my other drives except C:

Finaly, here is my current setup system:

i7 950 (stock)
12 GB (2x6) Mushkin Ridgeback 6-6-6
EVGA E770 classified3
SATA 0 : SSD - CRUCIAL M4 128 <--- OS : Window 7/64 bits with Acronis 2011 (build 6942) c:\
SATA 1 : empty
SATA 2: HDD - Samsumg f3 1 TB RAID0 array with three partitions ---> d:\ e:\ and f:\
SATA 3: HDD - Samsumg f3 1 TB RAID0 array ...
SATA 4: HDD - Samsumg f4 2 TB g:\<----- bkp manual collectors
SATA 5: empty
SATA 4: LG Bluray drive
SATA3 0 : empty
SATA3 1 : empty

i attached a file for you

Anyone have idea of this kind of problem ?

I know, it's the nature of the new technologie, i catch a complexe issue. Thank you to support with me.

sorry for my english

Attached Thumbnails
Acronis True Image 2011 application Hang at start up each time-drive_info2.png  
My System SpecsSystem Spec