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07 Jan 2012  

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1

Your harddrive doesn't only have a bitlocker password but bitlocker is also communicating with TPM chip on mainbord. And the mainboard has been swapped so you hav a new TPM chip with other secret key.

Trusted Platform Module - Wikipedia, the free encyclopedia

Didn't they check to see if it was bitlocker protected?
Do you have a backup? I assume you make backups prior to send your machine away
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