No programs open, virus diagnosis help
I have a friend's laptop so please excuse me for not being 100% informed about it. He said a pop up opened while surfing and he clicked not knowing what it was. He is unsure what it said except that he thought it was a Windows fix box and it said something about an .exe file. There are no longer any fake Windows fix boxes popping up. I am looking at the computer now and no program will open. I have tried every way I can think of to open any program with no luck. The computer "thinks" about it for a second but then nothing. No browsers, no antivirus, nothing. Any help at all would be greatly appreciated.