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31 Jan 2012  
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:
  1. Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [F:\BSODDmpFiles\relaxedcrazyman\Windows_NT6_BSOD_jcgriff2\012812-17035-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7600.16841.amd64fre.win7_gdr.110622-1503 Machine Name: Kernel base = 0xfffff800`02e57000 PsLoadedModuleList = 0xfffff800`03094e70 Debug session time: Sat Jan 28 14:58:01.912 2012 (GMT-7) System Uptime: 0 days 0:27:58.083 Loading Kernel Symbols ............................................................... ................................................................ ................... Loading User Symbols Loading unloaded module list ......... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff88003e025fa, fffff88007891a60, 0} Probably caused by : afd.sys ( afd!AfdTLReleaseIndications+1a ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff88003e025fa, Address of the exception record for the exception that caused the bugcheck Arg3: fffff88007891a60, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: afd!AfdTLReleaseIndications+1a fffff880`03e025fa 488b4108 mov rax,qword ptr [rcx+8] CONTEXT: fffff88007891a60 -- (.cxr 0xfffff88007891a60) rax=fffff88003e03870 rbx=00000000ffffffff rcx=0000000000000000 rdx=fffff88007892450 rsi=fffffa8004046c80 rdi=fffffa8003d8c350 rip=fffff88003e025fa rsp=fffff88007892430 rbp=fffff88007892ca0 r8=0000000000000000 r9=0000000000000000 r10=763c9f1645a22fbd r11=000000000028bbec r12=0000000000000000 r13=fffffa8003f371d0 r14=fffff88007892a88 r15=0000000000000000 iopl=0 nv up ei ng nz na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286 afd!AfdTLReleaseIndications+0x1a: fffff880`03e025fa 488b4108 mov rax,qword ptr [rcx+8] ds:002b:00000000`00000008=???????????????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: fzsftp.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff88003e025fa STACK_TEXT: fffff880`07892430 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : afd!AfdTLReleaseIndications+0x1a FOLLOWUP_IP: afd!AfdTLReleaseIndications+1a fffff880`03e025fa 488b4108 mov rax,qword ptr [rcx+8] SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: afd!AfdTLReleaseIndications+1a FOLLOWUP_NAME: MachineOwner MODULE_NAME: afd IMAGE_NAME: afd.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4db4dfee STACK_COMMAND: .cxr 0xfffff88007891a60 ; kb FAILURE_BUCKET_ID: X64_0x3B_afd!AfdTLReleaseIndications+1a BUCKET_ID: X64_0x3B_afd!AfdTLReleaseIndications+1a Followup: MachineOwner ---------
  1. This was network related and may be due to your current or previous antivirus software. Other possible causes are Memory problems... Corrupted hard disk system files... Corrupted System Files... Graphics Driver...
Thanks to Dave76 for help understanding possible causes.



We will start with the common problems first (see bold possible causes). Do the following steps and test after each to see if stability increases. Post back your results after each step, and if you get a blue screen crash, upload the files again and await further instructions after we are able to analyze the crash.
  • If you are overclocking any hardware, please stop.


  • Update your network adapter driver for the adapter you use to connect to the internet. Use the following steps.
    To fully re-install a driver, use the following steps.
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Find the device you are trying to uninstall by expanding the appropriate set of devices
    6. Right click the device
    7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    8. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    9. Restart your computer
    10. Install the latest driver for the device once Windows starts.

    Alternatively:
    1. Login as an adminstrative user.
    2. Click Start Menu
    3. Click Control Panel
    4. Click Hardware and Sound
    5. Click Device Manager (the last link under Devices and Printers)
    6. Find the device you are trying to uninstall by expanding the appropriate set of devices
    7. Right click the device
    8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    10. Restart your computer
    11. Install the latest driver for the device once Windows starts.
  • What antivirus software has been installed on the machine (including what is on there now and what was on there previously)? How was any previous antivirus software removed?


  • Update to Service Pack 1.
    Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 (KB947821) [August 2011]

    Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [August 2011]

    Steps to follow before you install Windows 7 Service Pack 1 from the Microsoft Download Center

    Service Pack 1 Download site
    Links to Service Pack 1 (SP1) and preparation for SP1 courtesy of JMH
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