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21 Feb 2012  
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

* In case of an infection there.
Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!



* You say your computer is almost brand new...and I would imagine under warranty.

A new computer should not be presenting with the problems you have listed - & we volunteers should not be putting at risk the rights,YOU, the consumer has under that warranty...
Be aware that attempting any subsequent hardware troubleshooting steps may, in some cases, void your warranty.

I strongly suggest that you should seek further advice asap.

Under Warranty terms a duty of care applies.
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