Welcome to the forums Shannen
Follow the back up tutorial in this video.
Uninstall Microsoft office with Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall
reboot and install it again. In addition, create a new outlook profile:
Control Panel, Type "mail" in the search bar
The profiles will come up there. Remove and create a new one and import all your emails to it.
Let us know how it goes.