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31 May 2012  

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to the forums Shannen

Follow the back up tutorial in this video.

Uninstall Microsoft office with Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall reboot and install it again. In addition, create a new outlook profile:

Control Panel, Type "mail" in the search bar Mail Select The profiles will come up there. Remove and create a new one and import all your emails to it.

Let us know how it goes.
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