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14 Jun 2012  

Windows 7 Home premium 64 bit

Quote   Quote: Originally Posted by writhziden View Post
I still see some remnants of Kaspersky on your system: Removal tool for Kaspersky Lab products may be necessary.

Take care of Kaspersky first. Having remnants of security software can cause many different crash errors because it will cause conflicts with current security software.

Hi mate, thanks for the reply.

I used the removal tool and it say's it finished successfully. Just to note, when i bought the PC, it also had an out of date version of Norton also installed, not sure if that has any significance here.

Are there any hints that this could have been an hardware problem? If it was, i still have the opportunity to take it back for a refund, also have a years warranty too.

Also, i've only just noticed, but there are two .dmp files, one was obviously created yesterday, but there is another (only the one file mind, possibly a good sign?) that was created on 31/8/2011, so at the time of the guy who had it before me. Are there any signs that the BSOD i received yesterday and the one he received are similar?

Again thanks for the help, very much appreciated!.
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