I am afraid your installation is not genuine. Non-Genuine Windows contains security leaks and also cannot be properly updated which may result in instabilities and blue screen crashes. If you were not aware that your Windows was Non-Genuine, contact your seller or the company that provided the seller and file a complaint. Also let Microsoft know of the problem.
I am sorry, but due to forum rules, we may not assist you further until you have installed a genuine version of Windows. Once you install a genuine version:
Please follow the Windows Genuine and Activation Issue Posting Instructions. Post the results in your next post; do not start a new thread.
Quote: Originally Posted by Brink
NOTE: The MGADIAG report does not contain any sensitive or personal information, and is best posted un-edited for us to be able to help.
Select (highlight) all of the MGADiag report that you just pasted, and click on the code box # toolbar icon to wrap the report in a code box when posted. (see screenshot below)