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08 Jul 2012  
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1

Try this, it will set user preferences to default. Suggest backing up FF in case you want to restore. I use FEBE for this purpose:

There are others, such as MozBackup

MozBackup - Backup tool for Firefox and Thunderbird

Now, open FF

On menu choose Help> Restart with Add-ons Disabled

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When the dialog appears, put a check mark next to Reset all user preferences to Firefox defaults

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Click on Make Changes and Restart

Firefox will restart with default settings. See if that has fixed it. A Guy

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