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16 Jul 2012  
writhziden

Windows 7 Home Premium 64 Bit
 
 

The System Health report cannot be generated in Safe Mode. No worries about that.


Software Concerns:
Code:
Start Menu\Programs\Advanced SystemCare 5
Start Menu\Programs\Free Window Registry Repair
Same spiel:
Quote:
Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.
The above also goes for Norton 360's registry cleaning. The rest of Norton 360 is fine.

Analysis:
Some of the crashes may indicate a damaged Windows installation from using the optimization software. It may be necessary to do a clean re-install at some point during troubleshooting.

The other portion of the crashes were DirectX/onboard graphics related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that there are corrupted drivers or an onboard graphics hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For onboard graphics:
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Expand Display adapters
    6. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    Alternatively:
    1. Login as an adminstrative user
    2. Click Start Menu
    3. Click Control Panel
    4. Click Hardware and Sound
    5. Click Device Manager (the last link under Devices and Printers)
    6. Expand Display adapters
    7. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.

3rd Party Drivers:
The following is for informational purposes only:
Code:
purendis.sys Fri Jun 5 22:32:06 2009 (4A29F146)
pnarp.sys Sat Jun 6 00:06:44 2009 (4A2A0774)
intelppm.sys Mon Jul 13 17:19:25 2009 (4A5BC0FD)
HECIx64.sys Thu Sep 17 13:54:16 2009 (4AB293E8)
Impcd.sys Fri Feb 26 16:32:11 2010 (4B8859FB)
btwl2cap.sys Mon Mar 1 19:25:23 2010 (4B8C7713)
amdxata.sys Fri Mar 19 10:18:18 2010 (4BA3A3CA)
btwampfl.sys Mon Jul 12 19:41:18 2010 (4C3BC43E)
btwavdt.sys Mon Jul 19 15:42:27 2010 (4C44C6C3)
btwaudio.sys Mon Jul 19 15:43:27 2010 (4C44C6FF)
btwrchid.sys Mon Jul 19 15:43:43 2010 (4C44C70F)
clwvd.sys Tue Jul 27 19:13:47 2010 (4C4F844B)
IntcDAud.sys Fri Oct 15 02:28:17 2010 (4CB810A1)
Ironx64.SYS Fri Nov 12 16:06:50 2010 (4CDDC88A)
igdkmd64.sys Sun Nov 28 22:23:11 2010 (4CF338BF)
SYMDS64.SYS Tue Dec 7 17:16:58 2010 (4CFECE7A)
Soluto.sys Mon Feb 14 05:25:50 2011 (4D591F4E)
SYMEFA64.SYS Sun Mar 13 21:20:58 2011 (4D7D899A)
SYMEVENT64x86.SYS Thu Mar 24 17:02:36 2011 (4D8BCD8C)
SRTSPX64.SYS Tue Mar 29 20:46:18 2011 (4D92997A)
SYMNETS.SYS Tue Apr 19 16:33:31 2011 (4DAE0DBB)
iaStor.sys Tue Apr 26 12:06:18 2011 (4DB7099A)
GEARAspiWDM.sys Mon May 16 14:56:05 2011 (4DD18F65)
bcmwl664.sys Fri May 20 18:40:51 2011 (4DD70A13)
SynTP.sys Thu Jun 9 18:15:09 2011 (4DF1620D)
Rt64win7.sys Tue Aug 23 07:55:41 2011 (4E53B15D)
stwrt64.sys Thu Sep 8 04:48:44 2011 (4E689D8C)
IDSvia64.sys Tue Nov 22 13:23:23 2011 (4ECC04BB)
eeCtrl64.sys Fri Jan 20 16:39:48 2012 (4F19FB44)
EraserUtilRebootDrv.sys Fri Jan 20 16:39:49 2012 (4F19FB45)
BHDrvx64.sys Tue Mar 13 14:02:37 2012 (4F5FA7DD)
mbam.sys Tue Mar 20 10:04:48 2012 (4F68AAA0)
purendis.sys
pnarp.sys
intelppm.sys
HECIx64.sys
Impcd.sys
btwl2cap.sys
amdxata.sys
btwampfl.sys
btwavdt.sys
btwaudio.sys
btwrchid.sys
clwvd.sys
IntcDAud.sys
Ironx64.SYS
igdkmd64.sys
SYMDS64.SYS
Soluto.sys
SYMEFA64.SYS
SYMEVENT64x86.SYS
SRTSPX64.SYS
SYMNETS.SYS
iaStor.sys
GEARAspiWDM.sys
bcmwl664.sys
SynTP.sys
Rt64win7.sys
stwrt64.sys
IDSvia64.sys
eeCtrl64.sys
EraserUtilRebootDrv.sys
BHDrvx64.sys
mbam.sys

Overheating:
You mentioned something to me in your PM about overheating. When is the last time the system was cleaned of dust?

Dust Removal:
To remove dust, follow the subsequent general procedure. If you have a desktop bought from Dell, HP, Sony, Lenovo, etc. make sure removing the desktop casing will not void your warranty first. Call the company if you are still under warranty and ask if it is okay to remove the casing and blow dust out. The procedure described is fine for laptops; just make sure no stickers are on panels saying if you remove the panel it will void the warranty.
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Remove the casing for a desktop, or remove any screwed on panels and disc drives for laptops.
  5. Blow out the dust inside by using a can of compressed air or a low pressure compressor. You will want to put the computer on a desk or table so you can maintain the can in an upright position if using a can of air. Blow into all crevices on the motherboard, heat sinks, cards, modules, etc. for a desktop. Blow into vents, opened panels, disc drive areas, USB ports, and the keyboard if it is a laptop. You may also want to blow inside the disc drive by replacing the drive to the laptop, starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step. For a desktop, you may also want to blow inside the disc drive by starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step.
  6. Replace casing for the desktop. Replace panels and disc drive (if you have not already done so) for the laptop.
  7. Plug power supplies in. AC adapter for the desktop. Battery and then AC Adapter for the laptop.
  8. Start the computer and see if performance is better.



Easier Laptop steps:
  1. Get a can of compressed air...
  2. Shut down and turn off your system...
  3. Unplug the system from any docking stations...
  4. Remove the AC Adapter and then remove the battery...
  5. Hold down the power button for 30 seconds to ensure all power is drained from the components. This closes the circuit and allows any remaining power to dissipate; it also clears the temporary memory of corruption and resets hardware/software connections. No permanent changes are made to the system doing this step...
  6. Use the can of compressed air to blow into every vent, crevice, keyboard key, USB port, VGA/monitor port, etc...
  7. Replace the battery and then plug in the AC Adapter...
  8. Replace the docking station...
  9. See how the system runs after doing all these steps...
warning   Warning
WARNING: Never use a vacuum cleaner or hair drier to clean dust out of your system!!
My System SpecsSystem Spec