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06 Sep 2012  
Debbie B

Windows 7 Enterprise x64


Since you are not able to boot to the desktop, kindly check the hard drive status in system BIOS. If the status is unknown, then I would recommend resetting the BIOS to default.

If the issue still persists, then try reseating the hard drive if possible, but please make sure while doing that your computer is not connected to power outlet. If you still get the status “unknown” in BIOS, then your computer hard drive might be bad and needs to be replaced.
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