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25 Oct 2012  
NIGHTOWL 28

California
 
 
Computer Crash. Found Virus Responsible. Can't delete source folder.

Hello,
My computer crashed less than a half hour ago. Just turned itself off. I was able to reboot and didn't lose anything. After some searching I discovered the source of the problem: US Tech Support Framework which is a partner company with My Clean PC which is a scam. I started to download My Clean PC months ago, but discovered before I finished that it was a scam and quickly aborted the download and deleted everything. Apparently, this US Tech Support Framework downloaded itself on my computer October 14th, long after the near run in with My Clean PC. And my computer didn't have any problems until today. Needless to say, I quickly ran my anti-malware program and anti-virus program, as well as deleted US Tech Support Framework. Then I began the task of thoroughly searching my computer to delete every single file, anything related to US Tech Support Framework. The last thing I found of it was in this folder: Config.msi. in OS [C:]. I deleted everything related to US Tech inside the folder, and then tried to delete the folder itself. By the way, the folder was created the same day that US Tech found its way on my computer. But I'm not able to delete the folder. I've tried everything. I've claimed ownership on the folder, made sure I had all the permissions. I am the administrator, but every time I try to delete I get an error message that says I require permission from the administrators to make changes to this folder.

I'm at a complete loss and I want all traces of this scam/virus gone. Any help and suggestions would be greatly appreciated.
My System SpecsSystem Spec