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03 Nov 2012  

Windows7 32bit
Ipv4 and Ipv6 not connected no more internet access!!

Hello everyone. I recently had a sound problem on the internet in google chrome ( no sound at all although the system sound worked fine) I contacted tech guru to solve that problem. The guy installed shockewave and reinstall chrome on my pc and reboot my pc all remotly. At this stage my problem with chrome was not solved ( although the sound in Explorer and firefox worked )
After the remote reboot I could not reconnect to the internet: the local area connection status shows that ipv4 & 6 is not comnected anymore. I tried to turn on and off my network adapter, turn off my firewall and connect my pc directly to my cable modem( instead of being connected to my cisco 4200 v2 router) but nothing!!! I also tried to restart the DNS Client service and the DHCP client service: still nothing. The windows troubleshoot indicate a problem with the network adapter driver but I doubt it. Im running windows 7 ultimate.

Please help!!!!
Thanks a lot for any help
My System SpecsSystem Spec