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15 Nov 2012  
JC95

Windows 7 Home Premium 64bit
 
 

Okay, final update...and it's good news!

I was able to boot with the CD provided to me by Dell. It did eventually accept my keystrokes to boot it. I ran diagnostics, as stated before. I tried a system restore through the CD, that didn't do anything. I finally re-installed windows, and that has appeared to fix everything.

My only issue was I couldn't connect to the internet. I call tech support, and they walked me through some troubleshooting. It turns out there is a problem with hardware on my computer that won't recognize networks. Since it is a hardware problem, repair is covered under warranty.

I do want to send a huge THANK YOU to everybody who provided assistance to me, especially Greg. Saved me lots of $$$, I learned some new tricks about computers and I can brag that I successfully re-installed Windows 7

Thank you so much!!
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