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24 Nov 2012  

All of them

The reason you are getting the 'not genuine' message, based on the diagnostic report you submitted, it looks like the system was part of a key management system (KMS). KMS is what is used to activate systems on a local network which eliminates the need for individual/manual activation. The KMS activation is only valid for 180 days. This means that in order for the system to stay activated in must contact the KMS system within 180 days to stay activated. Usually when a company lets their employees keep an asset such as a laptop, most of the time it is the hardware and not software. Basically they gave your mom the hardware and not the OS key. You will need to purchases a valid copy/key.
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