View Single Post
08 Dec 2012  
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome

The BSOD seems to be caused by old ATI video card drivers:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8007da8010, fffff8800774da1c, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7a1c )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8007da8010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800774da1c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+7a1c
fffff880`0774da1c 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`071ef308 fffff880`07311000 : 00000000`00000116 fffffa80`07da8010 fffff880`0774da1c 00000000`00000000 : nt!KeBugCheckEx
fffff880`071ef310 fffff880`07310d0a : fffff880`0774da1c fffffa80`07da8010 fffffa80`06c0bd50 fffffa80`07be0010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`071ef350 fffff880`073b7f07 : fffffa80`07da8010 00000000`00000000 fffffa80`06c0bd50 fffffa80`07be0010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`071ef380 fffff880`073e5d5a : fffffa80`ffffffff 00000000`00141feb fffff880`071ef4d0 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`071ef460 fffff880`073cbbb1 : fffffa80`08b94000 ffffffff`feced300 00000000`00000002 fffff880`071ef7d8 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`071ef4a0 fffff880`073ceaaf : 00000000`00020182 00000000`00000000 fffffa80`08a33240 fffff8a0`0d99b510 : dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x1e9
fffff880`071ef5a0 fffff880`073cd1a0 : fffff8a0`0d99b510 00000000`00000000 fffffa80`08b94000 00000000`00000001 : dxgmms1!VIDMM_GLOBAL::SetupForBuildPagingBuffer+0xd7
fffff880`071ef5e0 fffff880`073cd0f6 : 00000000`00000000 00000000`00000001 fffffa80`08b94000 fffff880`073cba1e : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+0x34
fffff880`071ef770 fffff880`073d6642 : fffffa80`08ba3ea0 00000000`00000001 00000000`00000001 fffff800`02edba32 : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegment+0x13e
fffff880`071ef7e0 fffff880`073d63eb : fffff8a0`0d99b510 00000000`00001000 fffffa80`08ba3ea0 fffff8a0`0d99b510 : dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapApertureRange+0x7a
fffff880`071ef830 fffff880`073d5d8f : fffff8a0`0d99b510 fffffa80`08b94c80 00000000`00000000 fffffa80`08b94c80 : dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapTemporaryResource+0x9b
fffff880`071ef890 fffff880`073c976c : fffffa80`08b94000 fffffa80`08b94000 fffffa80`08b94c80 fffffa80`08b94000 : dxgmms1!VIDMM_APERTURE_SEGMENT::ReleaseTemporaryResource+0xcf
fffff880`071ef8d0 fffff880`073c6133 : 00000000`00000000 00000000`00000000 00000000`0000001c fffffa80`08b94000 : dxgmms1!VIDMM_GLOBAL::EvictTemporaryAllocations+0xbc
fffff880`071ef910 fffff880`073e065d : 00000000`00000000 fffff8a0`00f79220 fffffa80`00000000 fffffa80`071e0420 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x69f
fffff880`071efae0 fffff880`073e0398 : fffff800`04dcf080 fffff880`073dfd00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`071efcd0 fffff880`073dfe96 : 00000000`00000000 fffffa80`07162010 00000000`00000080 fffffa80`07be0010 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`071efd00 fffff800`0317ce5a : 00000000`fffffc32 fffffa80`0898e4c0 fffffa80`06419b30 fffffa80`0898e4c0 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`071efd40 fffff800`02ed6d26 : fffff800`03058e80 fffffa80`0898e4c0 fffff800`03066cc0 00000039`78eb7000 : nt!PspSystemThreadStartup+0x5a
fffff880`071efd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+7a1c
fffff880`0774da1c 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+7a1c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e0a89c9

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

2: kd> lmvm atikmpag
start             end                 module name
fffff880`07746000 fffff880`07797000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Jun 29 08:11:21 2011 (4E0A89C9)
    CheckSum:         00051127
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; ATI and restart the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper
Download latest version from: AMD Driver Autodetect
Video Card - Stress Test with FurmarkMonitor your temps with Speccy during these tests:Go through this thread for more information: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Problematic software:

Uninstall the following with Revo uninstaller in Advanced Mode. (Restart the system if prompted).
Code:
  1. Start Menu\Programs\Avira Public:Start Menu\Programs\Avira Public
  2. Start Menu\Programs\Avira\Avira Desktop Public:Start Menu\Programs\Avira\Avira Desktop Public
  3. Start Menu\Programs\DAEMON Tools Pro Public:Start Menu\Programs\DAEMON Tools Pro Public
  4. Start Menu\Programs\RegClean Pro Public:Start Menu\Programs\RegClean Pro Public
  5. Start Menu\Programs\Spybot - Search & Destroy Public:Start Menu\Programs\Spybot - Search & Destroy Public
MSE is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software:-
1. Microsoft Security Essentials - Free Antivirus for Windows
2. Malwarebytes - Free
3. Good and Free system security combination.
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.


Run the System File Checker. It allows the user to scan for and restore corruptions in Windows system files.
  • 1. Click on the
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type SFC /scannow
Full tutorial here:

Run Disk Check on your hard disk for file system errors and bad sectors on it:

Free up the start-up, nothing except the antivirus is usually needed.____
Post back results
My System SpecsSystem Spec