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21 Dec 2012  

Windows 7

1. Ran Fix iT--2 'fixed', all failed on install/boot

2. Ran Fix iT a second time--3 'fixed', all failed on install/boot

I'm actually writing not about the above but the next step--SURT. At the risk of appearing a complete dunce... the instructions are clear: download (either run or save and I tried both) and install. Then the instructions say to leave it run and leave it alone and if it appears to hang...hang in there etc.

So after I install the file--which has the installing appearance of any OS update (system update readiness tool Hotfix KB947821-V25) that's the last I see of anything on the screen. How can something appear to hang if there's zero visible on the screen?

My System SpecsSystem Spec