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21 Dec 2012  

Windows 7

Let me be clear on something--- is the following not the 1st instruction on the linked page to provide the necessary data for analysis of the problem?:

1. System Update Readiness Tool (SURT)

  1. Under the For Windows 7, Windows Vista, and Windows Server 2008 header, click on Method 2 to view the instructions relevant for your computer.

    System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008

  2. Download the appropriate version of the SURT and save the file to your Desktop.
  3. Double-click on the file to install it.
  4. Leave it to run uninterrupted. It may appear to freeze or hang, but this is perfectly normal. If it still hasn't finished after a few hours, then notify us in your post.
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