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04 Jan 2013  
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums.

Is this a Corporate Comp/Lappy or a Personal Computer?

Because from the one dump file it looks like - as usual: Symantec Real Time Storage Protection is causing the BSOD. Description here: Driver Reference Table - SRTSP64.SYS

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {21, fffff8a00d0b1000, 2270, 40002270}

*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Probably caused by : SRTSP64.SYS ( SRTSP64+3e521 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000021, the data following the pool block being freed is corrupt.  Typically this means the consumer (call stack ) has overrun the block.
Arg2: fffff8a00d0b1000, The pool pointer being freed.
Arg3: 0000000000002270, The number of bytes allocated for the pool block.
Arg4: 0000000040002270, The corrupted value found following the pool block.

Debugging Details:
------------------


BUGCHECK_STR:  0x19_21

POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff80002eae100
GetUlongFromAddress: unable to read from fffff80002eae1c0
 fffff8a00d0b1000 Paged pool

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002da99b2 to fffff80002c7efc0

STACK_TEXT:  
fffff880`06622838 fffff800`02da99b2 : 00000000`00000019 00000000`00000021 fffff8a0`0d0b1000 00000000`00002270 : nt!KeBugCheckEx
fffff880`06622840 fffff880`06b6b521 : fffff880`06be7028 fffff880`06be7028 fffff8a0`61456153 fffff880`00000000 : nt!ExDeferredFreePool+0xfaa
fffff880`066228f0 fffff880`06be7028 : fffff880`06be7028 fffff8a0`61456153 fffff880`00000000 fffff8a0`0bbf0210 : SRTSP64+0x3e521
fffff880`066228f8 fffff880`06be7028 : fffff8a0`61456153 fffff880`00000000 fffff8a0`0bbf0210 fffff880`06b7877b : SRTSP64+0xba028
fffff880`06622900 fffff8a0`61456153 : fffff880`00000000 fffff8a0`0bbf0210 fffff880`06b7877b fffff8a0`00000002 : SRTSP64+0xba028
fffff880`06622908 fffff880`00000000 : fffff8a0`0bbf0210 fffff880`06b7877b fffff8a0`00000002 fffff8a0`2e8219f0 : 0xfffff8a0`61456153
fffff880`06622910 fffff8a0`0bbf0210 : fffff880`06b7877b fffff8a0`00000002 fffff8a0`2e8219f0 00000000`00000000 : 0xfffff880`00000000
fffff880`06622918 fffff880`06b7877b : fffff8a0`00000002 fffff8a0`2e8219f0 00000000`00000000 fffff8a0`2e8219f0 : 0xfffff8a0`0bbf0210
fffff880`06622920 fffff8a0`00000002 : fffff8a0`2e8219f0 00000000`00000000 fffff8a0`2e8219f0 fffff8a0`0bbf0210 : SRTSP64+0x4b77b
fffff880`06622928 fffff8a0`2e8219f0 : 00000000`00000000 fffff8a0`2e8219f0 fffff8a0`0bbf0210 fffff880`06bdc36f : 0xfffff8a0`00000002
fffff880`06622930 00000000`00000000 : fffff8a0`2e8219f0 fffff8a0`0bbf0210 fffff880`06bdc36f fffff8a0`29fe9010 : 0xfffff8a0`2e8219f0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
SRTSP64+3e521
fffff880`06b6b521 ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  SRTSP64+3e521

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: SRTSP64

IMAGE_NAME:  SRTSP64.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  506b70fa

FAILURE_BUCKET_ID:  X64_0x19_21_SRTSP64+3e521

BUCKET_ID:  X64_0x19_21_SRTSP64+3e521

Followup: MachineOwner
---------

Norton is often responsible for stuff like this:
Code:
SRTSP64+0x7fdfc
fffff880`066228a0  fffff8a0`02fe0000
fffff880`066228a8  fffff800`02ca9e20 nt!RtlpGetStackLimits+0x14
fffff880`066228b0  fffff8a0`275c4900
fffff880`066228b8  00000000`00000000
fffff880`066228c0  fffff880`06be7028 SRTSP64+0xba028
fffff880`066228c8  fffff880`06be7630 SRTSP64+0xba630
fffff880`066228d0  00000000`00000000
fffff880`066228d8  fffff8a0`2f077900
fffff880`066228e0  fffff8a0`0d0b1000
fffff880`066228e8  fffff880`06b6b521 SRTSP64+0x3e521
fffff880`066228f0  fffff880`06be7028 SRTSP64+0xba028
fffff880`066228f8  fffff880`06be7028 SRTSP64+0xba028
fffff880`06622900  fffff8a0`61456153
fffff880`06622908  fffff880`00000000
fffff880`06622910  fffff8a0`0bbf0210
fffff880`06622918  fffff880`06b7877b SRTSP64+0x4b77b
fffff880`06622920  fffff8a0`00000002
fffff880`06622928  fffff8a0`2e8219f0
fffff880`06622930  00000000`00000000
fffff880`06622938  fffff8a0`2e8219f0
fffff880`06622940  fffff8a0`0bbf0210
fffff880`06622948  fffff880`06bdc36f SRTSP64+0xaf36f
fffff880`06622970  fffff8a0`0bbf0210
fffff880`06622978  fffff880`06b9c458 SRTSP64+0x6f458
fffff880`06622980  00000000`00000000
fffff880`06622988  fffff8a0`2e8219f0
fffff880`06622990  fffff880`06be7028 SRTSP64+0xba028
fffff880`06622998  00000000`000007ff
fffff880`066229a0  00000000`00000000
fffff880`066229a8  fffff880`06b9c6fb SRTSP64+0x6f6fb
fffff880`066229e8  fffff880`06bd09d1 SRTSP64+0xa39d1
fffff880`06622a10  00000000`00000007
fffff880`06622a18  00000000`00210040
fffff880`06622a20  fffff8a0`00000800
fffff880`06622a28  fffff880`00000000
fffff880`06622a30  0000002f`d573fc00
fffff880`06622a38  fffff800`02c85d8f nt!KeWaitForSingleObject+0x19f
fffff880`06622a40  00000000`00000000
fffff880`06622a48  fffff880`06be7028 SRTSP64+0xba028
fffff880`06622a78  00000000`00000000
fffff880`06622a80  fffff8a0`275c4940
fffff880`06622a88  fffff880`011510cf fltmgr!FltAcquirePushLockExclusive+0xf
fffff880`06622a90  fffffa80`0e7c9420
fffff880`06622a98  fffff8a0`275c48f0
fffff880`06622aa0  fffffa80`0e7a7690
fffff880`06622aa8  00000000`00000000
fffff880`06622ab0  fffff880`06be7028 SRTSP64+0xba028
fffff880`06622ab8  fffffa80`0e7a76b8
fffff880`06622ac0  00000000`00000000
fffff880`06622ac8  fffff880`06ba8d87 SRTSP64+0x7bd87
fffff880`06622b18  fffff880`06ba79b5 SRTSP64+0x7a9b5
fffff880`06622b20  00000000`00000000
fffff880`06622b28  fffff8a0`275c48f0
fffff880`06622b30  fffff8a0`275c48f0
fffff880`06622b38  fffff8a0`00000000
fffff880`06622b40  00000000`00000000
fffff880`06622b48  fffff800`02c52800 nt!KeSetBasePriorityThread+0x124
fffff880`06622b98  fffff880`06ba76e0 SRTSP64+0x7a6e0
fffff880`06622ba0  fffff800`00b96080
fffff880`06622ba8  00000000`00000000
fffff880`06622bb0  fffff880`06ba76e0 SRTSP64+0x7a6e0
fffff880`06622bb8  fffffa80`0e7a7690
fffff880`06622bc0  00000000`00000080
fffff880`06622bc8  fffff880`06ba7709 SRTSP64+0x7a709
fffff880`06622bd0  fffffa80`0e7a7690
fffff880`06622bd8  00000000`00000000
fffff880`06622be0  fffffa80`0c70e9e0
fffff880`06622be8  00000000`00000001
fffff880`06622bf0  fffffa80`0e7a71d0
fffff880`06622bf8  fffff800`02f15e5a nt!PspSystemThreadStartup+0x5a
fffff880`06622c00  fffff8a0`0144cbc0
fffff880`06622c38  fffff800`02c6fd26 nt!KiStartSystemThread+0x16
fffff880`06622c40  fffff800`02df1e80 nt!KiInitialPCR+0x180
fffff880`06622c48  fffffa80`0e7a71d0
fffff880`06622c50  fffff800`02dffcc0 nt!KiInitialThread
fffff880`06622c58  fffff880`0169b868 Ntfs!NtfsLarge0
Recommendations
Norton is known and contributing to your BSOD crashes, consider uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials TO TEST. You may however, reinstall Norton if we know it wasn't the cause of the crashes.Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.


Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:

Disk Check on your hard drive for file system errors and bad sectors on it:

Also:

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please post your results and new .dmp files for analysis.
My System SpecsSystem Spec