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12 Feb 2013  
Saurabh A

Windows 7 64bit

Hi SheilaB,

Hope that you attempted 'System Restore' using a different 'restore point'. The 'Restore Point' that you used previously may not have been 'healthy'; therefore did not lead to restore completion. If you are unsure about it, you may attempt 'System Restore' again using another 'Restore Point'.

Glad that the 'Hardware Diagnostics' passed; 'hardware' looks good.

Please share if the system allows you to boot to 'Safe Mode'. If yes, please keep a 'back up' of all personal data on an external media.

Do reply with the results; will take it forward.

My System SpecsSystem Spec