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22 Oct 2009  

Windows 7 Ultimate 64-bit SP1
Windows 7 Random Restart Issue

Hey guys,

I recently purchased a custom machine, and I've been dealing with this random restart issue in Windows 7 for several weeks now. Basically, after using the internet for a certain amount of time whether it is browsing or downloading, the machine suddenly freezes for about 10-15 seconds and reboots, giving me a Kernel Power error. When I check the event logs, this particular error seems to coincide with it:

Session "Microsoft-Windows-Setup" stopped due to the following error: 0xC000000D
And for details:

- EventData

SessionName Microsoft-Windows-Setup

FileName C:\Windows\Panther\setup.etl

ErrorCode 3221225485

LoggingMode 5

I've already done two complete formats of this HDD I have my OS on, and it doesn't seem to make a whole lot of difference as the problem keeps reoccuring. I also tried installing a new PSU going from 500 watts to 550, and that didn't change anything unfortunately. All of my drivers are up to date and I made sure to only install official drivers.

I tried disabling automatic restart in hopes of getting a BSOD I could see and a crash dump, but I haven't gotten any so far in this format. In a previous installation of Windows 7 when I had this problem, I had a BSOD that mentioned a tcip.sys error of some sort along with that same stop code. I haven't had that tcip.sys BSOD yet with this installation.

Lastly, I've taken this machine back to the shop where I bought this from numerous times and he has run many stress tests that would seem to eliminate a hardware problem outside of the HDD. I've done a lot of web research on this issue and have yet to come up with any kind of solution for this aggravating problem. It was mentioned that deleting the file in the Panther folder would fix it, but it only seems to prevent the issue from happening for a brief amount of time.

I'm really at wits end trying to resolve this and could use suggestions for rectifying this problem.

Here are my system specs as well:

OS Windows 7 Ultimate 6.1.7600 CPU Intel Core 2 Quad CPU Q8200 @ 2.33 GHZ, 2331 Mhz, 4 Cores Motherboard Intel® Desktop Board DG43GT Memory 4.00 GB Graphics Card(s) GeForce GTX 275 Sound Card RealTek High Definition Audio Monitor(s) Displays Viewsonic VA720 and Samsung SyncMaster 953BW Screen Resolution N/A Hard Drives 1 x 750 Seagate
1 x 1TB Hitachi PSU 550 Watts Cooler Master
My System SpecsSystem Spec