Windows Explorer crashing on right-click under x64 RTM

Dazeon · Nov 10, 2009

I urge anybody with this issue to go here and post/ask for an answer.

Right-clicking in OS shell causes Explorer crash and restart

That bro · Nov 11, 2009

The problem isn't with shell extensions. It is a problem with Firefox 3.5. If you have it installed, try uninstalling it and you should see an improvement. Taking a glance at my reliability reports, I was averaging 18 explorer.exe crashes per day with Firefox 3.5 installed. Since having it uinstalled for 2 days now, explorer has not crashed once! Until mozilla addresses the problem, stick with IE8 or FF 3.0 for now.

Here's some threads for reference so you guys don't think I'm pulling this out of nowhere. It's been talked about on Mozilla's forums. It also seems to affect Vista 64bit. Hope this helps!

http://support.mozilla.com/en-US/forum/1/447377

http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=393109&forumId=1

http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=441328&forumId=1

http://forums.mozillazine.org/viewtopic.php?f=9&t=1350255&sid=e5aa9207f253a9bbd8d8b8bc43910ee2&start=15

H2SO4 · Nov 11, 2009

That bro said:
http://forums.mozillazine.org/viewtopic.php?f=9&t=1350255&sid=e5aa9207f253a9bbd8d8b8bc43910ee2&start=15

Post 1: <843MB of event log errors, including hex spew>

Post 2 (moderator):
"Are those errors copy and pasted or type in? The reason I ask is that as far as I know windows would never report "Application Name: Explorer.EXE" As far as I know it would always be "Application Name: explorer.exe""

Once you get the experts onto it, everything becomes easier

squall325 · Nov 13, 2009

has anyone emailed microsoft support about this? I always get we're looking in to this, thank you for your support bla bla bla reply.

wsarahan · Nov 13, 2009

Same problem here, just formatted de pc a couple of times and the same explorer crash

Well i saw that can be firefox, i just removed it and installed 3.6 beta2 let`sw see, or the 3.6 beta 2 has the same problem?

Thanks

jcalmighty · Nov 16, 2009

After uninstalling Firefox 3.5 and going back to 3.0 the crashes completely stopped. Tried the beta 3.6 and they started up again straight away, searching through the mozilla forums I came across this entry

Firefox crashes explorer.exe in Windows 7

A user in this forum has linked the problem to the privacy settings within firefox.

Lucky098 · Nov 16, 2009

I will try tonight and see if it help or not -- I looked up Firefox 3.5 spec OS and didnt mention Windows 7 as it all old Windows include Vista so that may have cause problems in Explorer.exe -- I find out my own OS and see if it stop, if so then point finger is at Mozilla to fix the problems -- dont you think Fx 3.6 would work on Win 7 that will due in mid-December - the Fx 3.7 due in 2010 will support W7 100% Mozilla Firefox 3.5 System Requirements didnt mentioned Windows 7 on their list...

Lucky098 · Nov 16, 2009

I forgot one thing before I installed Vista Sp2 in June with Fx 3.0.11 and that was running prefect and then after the 3.5 was released in end of June and was crashing at 1st time - then update to 3.5.1 was the same one but fixed in 3.5.2 and back to again in 3.5.3 to 3.5.5 that was cause lots of crashing so I try go back to 3.0.15 and see if it help that may have cause in Firefox rather than Win 7 OS bug... I find out tonight and see if any helps. look like both MS and Mozilla accuse each others who cause this problems with Windows Vista and 7.

Lucky098 · Nov 16, 2009

Ive removed Fx 3.5.5 full completed and then installed 3.0.15 - it worked fine as i think the version 3.5.5 seem to be problems with Windows Vista and 7 Explorer.exe crashing so try go back to 3.0.15 and see if you get clean it up - Ive cleaned up included removed in registry editor line plus TuneUp 2010 to clean the temp files then installed that worked fine , no crashing. Hope the Fx 3.6 work on Windows 7 without crashing -- seem to be Firefox after all that may included the private browsing in the Tool menu.. it now fine and working as normal in my PC

sjlim · Nov 16, 2009

Disabling Windows Error Reporting fixed mine

well i read a few post...actually hundreds of posts trying to fix my W7 x64 explorer crashing..sometimes as much as once every few mins. As part of trying to solve it i came across some posts about analysing the WER logs. What i found doing all this was that everytime i crashed a 109Mb file was trying to send back to MS. I disabled this part of WER and now my machine is running fine and stopped the explorer crashes. If anyone wants to try then here's the reg key. All it does is stops sending WER dumps to MS and trys to send it to a bogus local server called NoServer. Don't ask me why this fixed it..i have no explanation other than when i remove the key and reboot the crashing comes back.

reg add "HKLM\SOFTWARE\Microsoft\Windows\Windows Error Reporting" /v CorporateWERServer /t REG_SZ /d "NoServer"

Lucky098 · Nov 17, 2009

Do you mean to add this in reg editor or remove it? if you mean to remove then I dont have this in my list

Lucky098 · Nov 17, 2009

When I removed Fx 3.5 and using Fx 3.0.15 then trying to right click in Recyle bin that prefect working - no crashing so think problems is Fx 3.5 which has private browsing mode plus some other feature in this new browser. My dad using Vista SP2 (soon be Win 7 later) also did the same as well- it worked prefect in older one as newer version look like in bug or wee problem with Vista SP2 and W7.

teacher · Nov 17, 2009

I have been experiencing this issue since I did a custom clean install of Windows 7 Pro 64. My first thought was a driver issue, as my previous version of Windows was Vista 32. It seemed that explorer would stop responding at random times when I would right click on the desktop or a desktop icon.
After a bunch of research I have resolved the issue on my computer. I know many of you don't believe that it is a FireFox issue, but I changed some settings on version 3.5 and haven't had any more issues. My solution is to turn off private browsing in FireFox, which seems to be turned on automatically when you install it. Here's a link on how to turn it off.
Private Browsing

It seems to simple of a solution but I have been crash free since. I can't explain why.

sjlim · Nov 18, 2009

Lucky098 said:
Do you mean to add this in reg editor or remove it? if you mean to remove then I dont have this in my list

add it, there is no current key as the default is to send to MS..this justs tries to send it to local WER server that doesn't exist. i don't have frefox installed so it's not related to some of the more recent posts. The problem seems to be happening more on x64 W7 than 32 bit.

Dazeon · Nov 23, 2009

I'm still testing but it appears that my issue was caused by private browsing in Firefox, both version 3.5.5 and 3.6b3.

I am slightly annoyed as I initially suspected the issue was being caused by Firefox, however someone at Mozilla dismissed it basically straight away.

Anyway, for anyone with this issue, running Firefox, try running Firefox with 'Remember history' for a few days, I'm going to give it five, and see if this resolves your problem.

My official bug report is here:

https://bugzilla.mozilla.org/show_bug.cgi?id=518412

Hopefully this will result in an end to this nightmare and we can finally give this post and many others a lovely green tick!

Dazeon · Nov 23, 2009

Sorry I forgot to say, kudos to all those that mentioned the Firefox private browsing issue.

chrisk1 · Nov 30, 2009

I got rid of private browsing and my problems are fixed as well.

TomasWin7 · Nov 30, 2009

Just to add on another reply, I disabled private browsing in Firefox 3.5.5 about 5-6 days ago and I have not had a single crash. Whatever it's interacting with is causing a serious issue.

I'm fairly confident now that this will not happen again.

TechN9Ne1730 · Dec 5, 2009

Just got my SSDs the other day so I decided to do a clean install of Win7 and of course all apps. Running Firefox 3.5.5 with all the extensions/add ons as before. So far the problem has not showed up. My FF settings are all the same as I just made a back up with FEBE and imported it into this install of firefox. If firefox is the problem, I wonder if it has something to do with upgrading firefox to 3.5 under Windows 7. My previous install of Win7 was an upgrade from Vista, so that to could have been part of the problem.

Running Win 7 x64 btw.

Dazeon · Dec 5, 2009

According to Mozilla this issue has now been fixed with a workaround until Microsoft can resolve it on a permanent basis.

From the Mozilla developers via my official bug report here:

https://bugzilla.mozilla.org/show_bug.cgi?id=518412

Our Microsoft contacts have confirmed this to be a bug on the Windows clipboard
handling code, and have suggested a couple of workarounds for us, until they
get the problem fixed on their side.

So there we have it.
Hopefully when we see 3.5.6/3.6b5+, this nasty little issue should be no more!

For anyone else that is suffering from this bug WITHOUT Firefox, it is due to an issue with the clipboard and any context menu featuring the 'Paste' command.

Microsoft are working on an update.

A big thank you to everyone that helped bring this issue to light, and finally get the fix we all deserve.

Now I can finally enjoy a fault free Windows 7 experience, with ALL my favourite applications and utilities.

Windows Explorer crashing on right-click under x64 RTM

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