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05 Jan 2010  
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit

Quote   Quote: Originally Posted by bertie11 View Post

Yes it helped, in that Shellex did find several non MS items that allowed me to right click once but then failed a second time. There were about 6 items that did this so, unless there was a combination of non MS items causing it I gave up on that. When I was able to do a r/c I then did an sfc /scannow and that came up clean.
I then removed Norton IS and the fault cleared, re-installed and the fault came back.
So. I went onto Norton Assistance and found a 6 month old link to these symptoms which were related to Avanquest Powerdesk 7, which I do use. The link advised me to download a fix, which still didn't cure the fault, so I have now removed Powerdesk and the fault has gone!
Which is good, but I really would like to keep Powerdesk! I'm trying out Norton IS as I've given up on Kaspersky IS, too obscure for me, I can't work out what it is saying!
Thanks to all for help
Glad that you got it working
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