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07 Feb 2010  
jimbo45

W7 X-64 W8.1 X-64 Opensuse 13.1 W2003 Server
 
 

Hi there
can you boot this machine from a DVD,

If you can then use a stand alone Backup - you can download a trial of acronis or other software - to backup to external drive and then WIPE the laptops HDD. You can use GPARTED or similar to force a wipe of the HDD.

Now you can restore the "initial configuration" if the laptop came with pre-installed stuff - if not just send the laptop for repair with an empty disc.

Technicians will have bootable OS'es etc for repairing the computer -- when you get it back make sure they haven't charged you for "re-installing an OS".

If the system isn't bootable then remove the HDD and insert another one if you can --laptop HDD's are generally easy to remove and swap.

Enc pic of typical SATA laptop HDD.

Cheers
jimbo


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