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30 Jun 2010  

Windows 7 Ultimate
Windows unable to start - Startup Repair and System Restore won't work

Hello. I've had problem with my friend's laptop (OS - Windows 7 Ultimate). It won't log on to it's fullscreen mode. When I open it, I'm always stuck at Startup Repair error cycle.

Here's what happened: I installed Glary Utilities and used it to uninstall the Adobe CS3 Bundle. Then I installed the CS4 Bundle. After that, I used Glary Utilities again to clean the registry, cookies, missing shortcuts, etc. Then I used its Registry Optimizer feature..after analyzing the system, it said that the computer needed to restart to complete the process. So I restarted it. And that's where I'm left at. I can't open the laptop anymore, I can't even run it on Safe Mode - it's not available. The only available options I will tell below. My theory on this problem is that maybe I or the Glary program have deleted system files that are essential for Windows startup.

Note: I uploaded: a video of what is happening to my friend's laptop during startup; .txt files of the errors; a picture of the ble screen; and a copy this post in a word document (ony, it's not translated into English but the dialog boxes are in English). Here's the link to the files so you could check my problem:

And here's what boxes appear during startup. The red ones are my comments.
(***sorry for my grammar. am not an english speaker. Hope you get what I'm talking about, though.)

This is what the screen says during startup (please see the video first, this is just a guide of what's happening):

A recent hardware or software change might be the cause...blah blah

Launch Startup Repair (recommended)
---when I choose this, the Startup Repair window appears (see below)
Start windows normally
---when I choose this, the laptop would restart and would bring me back to this screen again.

Startup Repair

Startup Repair cannot repair this computer automatically

-> Send information about this problem (recommended)
---when I click this, the Startup Repair message window shows up (see below)

-> Don't send
---when I click this, the computer either shuts down or restarts.

View problem details:
---please see the file I have uploaded: problem signature.txt

Startup Repair

Windows cannot repair this computer automatically

If you have recently attached a device to to this computer, such as a camera or portable music player, remove it and restart your computer. If you continue to see this message, contact your system administrator or computer manufacturer for assisstance.

Click Finish to exit and shut down your computer.

View diagnostic repair and details
---please see my uploaded file: diagnosis repair and details.txt
View advanced options for system recovery and support
---when I click this, the System Recovery Options window appear (see below)


3 System Recovery Options

Select a language ---English
Select a keyboard input ---US

System Recovery Options

To access recovery options, log on as a local user.

To access the command prompt as well, log on using an administrator account.

User name: ---
Password: ---

System Recovery Options

Operating system: Windows 7 on (C:) Local Disk

Startup Repair
Automatically fix problems that are preventing Windows from starting
---as what I've stated above, it can't fix the computer.

System Restore
Restore Windows to an earlier point in time
---this also won't work (see below for more details)

System Image Recovery
Recover your computer using a system image you created earlier
---I don't know what file to look at, in what location, and if the file Windows is looking for is really there.

Windows Memory Diagnostic
Check your computer for memory hardware errors
---I've already tried this option but it did not detect any error and just restarted the system

Command Prompt
Open a command prompt window
---works fine. I can run the regedit and notepad through this. I've also tried browsing the files using the Open command in Notepad. All the files are complete, even the external hard disk that I inserted in the USB hub is viewable and can be read by the system. I can also copy and paste files through that window, I can view the files' Properties, but when I right click>Open files that aren't .txt, I can't open them. And when I right click>Run .exe applications, I also can't open them. A pop-up would appear that says: The subsystem needed to support the image type is not present.

System Restore

You must always restore the drive that contains Windows. Restoring other drives is optional.

Local Disk (C:) (System)Status--You must enable System Protection on this drive

---when I tried this option, the list gave me only 3 restore points even if I have checked the box that says "Show more restore points". When I chose either of the three restore points, I always get the same problem:the Next button becomes unclickable in the next step. I tried double-clicking and right clicking and checking the box before it but nothing happens. I always end up clicking the Cancel button. Regarding the “Scan for Affected Programs” button, it only shows which drivers would be deleted and restored after the system restore.


When I choose System Image Recovery, this is what happens:

Re-Image Your Computer
Windows cannot find a system image on this computer

Attach a backup hard disk or insert the final DVD from a backup set and click Retry. Alternatively, close this dialog for more options.


When I click Retry, the dialog box just re-appears so I just close it and this box shows up:

Re-Image Your Computer

Select a system image backup
This computer will be restored using the system image. Everything on this computer will be replaced with the information in the system image.

-> Use the latest available system image (recommended)
---it did not detect anything so this option is unclickable

-> Select a system image
---I clicked this and below is what happened

Re-Image Your Computer

Select the location of the backup for the computer you want to restore
If the system image is on an external device, attach the device to this computer, and then click refresh.

If the system image is on a DVD, insert the last DVD fro the system image backup. Click Advanced to add a network location or install a driver for a backup device if it does not show up in the list below.


The only buttons are Refresh and Advanced, here's what appears when I click Advanced:


- Search for a system image on the network
Connect to the network to find a system image that you want to restore.
---not an option, I don't have a network to connect with.

- Install a driver
Locate and install a driver for a device that is attached to the computer but is not in the list of available system images.
---a window would appear where I would choose the file, but I don't which file, where to look at, and if I have that kind of file.

Then I would click Cancel and would go back to either Restarting and repeating the above processes or Shut it down, cry and apologize to my friend again. Please help me. :( Thank you very much in advance and sorry for this lengthy post. I don't know how would I explain it shortly.

By the way, I haven't tried re-installing or repairing the Windows 7 installation because I don't have the Recovery and Setup CD. I only borrowed the laptop, and I can't ask the owner to hand me the the CDs because we're way, way too far away from each other right now. Reformatting is also my last option...when there's really no hope.
My System SpecsSystem Spec