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18 Jul 2010  

Win 7 Pro 64-bit
Error 0x80070002 ... verifying known folder

Hi, I have had this Gateway DX4831-01e for a couple weeks now and see warning messages in the event log like this:

Error 0x80070002 occurred while verifying known folder {fdd39ad0-238f-46af-adb4-6c85480369c7} with path 'C:\Windows\system32\config\systemprofile\Documents'.
  • The messages occur often.
  • They occur even for files that I have never visited, although the Index Manger or some other system component may be looking at.
  • They messages occur back when the system was setup at the OEM prior to shipment and availabilty for sale at the retail store.
Gateway support seems to be of no use. I can only reach a typical first tier technician who laughably wanted to blame viruses. They do not seem to comprehend that the errors started in the OEM install, prior to shipping the PC for sale. (See the attached log)

At the Gateway support site, I self-downloaded all of the currently available hardware drivers and made sure that the system was updated.

All Windows updates have been applied.

I have attached a copy of the events to this post.

So, what is Windows Home Premium 64-bit really complaining about and how do I fix this?

Attached Files
File Type: zip (26.6 KB, 24 views)
My System SpecsSystem Spec