Windows 7: BSOD when entering sleep mode and with System Restore

fathersheartmin · 14 Aug 2010

I recently started to have problems with my system crashing and BSOD when it went into sleep mode. I updated all of the drivers and have attempted different fixes but I cannot resolve this issue. When I attempted to do a System Restore, it, too, was unsuccessful and also crashed with BSOD. There is no apparent malware or virus; however, Windows doesn't recognize my Avira antivirus program, which is running normally. Any help anyone can provide would be appreciated! I've attached the dump files and the Performance Monitor results.

HP Pavilion Laptop (dv7 3060us)
System and OS less than 1 year old
4gb RAM
Windows 7:
- 64bit
- Original installed OS on the system
- OEM version

Jonathan_King · 14 Aug 2010

Be sure to upload the output folder found in Documents. Right-click on it, and select Send to>New compressed folder.

fathersheartmin · 14 Aug 2010

Quote: Originally Posted by Jonathan_King

Be sure to upload the output folder found in Documents. Right-click on it, and select Send to>New compressed folder.

Here is another attempt on uploading the output folder. Thanks.

Jonathan_King · 15 Aug 2010

Please remove Avira, with this tool: http://www.avira.com/en/documents/ut...ninstXPeng.zip

Replace it with MSE: http://www.microsoft.com/security_essentials

Your Atheros network drivers were almost directly blamed. but the drivers appear to be updated. Try uninstalling them and installing a fresh copy.

If you have another network card you can use instead, try it.

You may also try disabling or removing the card, and using the Ethernet connection instead, and see if the problem goes away.

...Summary of the Dumps:

Code:


Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Aug  6 20:04:00.716 2010 (UTC - 4:00)
System Uptime: 0 days 1:24:57.449
BugCheck 9F, {3, fffffa80045b6a20, fffff80000b9c518, fffffa8003928e10}
Probably caused by : pci.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Aug  6 12:24:04.471 2010 (UTC - 4:00)
System Uptime: 0 days 1:14:13.203
BugCheck 9F, {3, fffffa800450a060, fffff80004823518, fffffa8006fc3010}
Probably caused by : pci.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Aug  5 23:29:12.256 2010 (UTC - 4:00)
System Uptime: 0 days 4:43:11.004
BugCheck 9F, {3, fffffa8004549060, fffff80000b9c518, fffffa80049127f0}
Probably caused by : pci.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Aug  6 10:14:01.024 2010 (UTC - 4:00)
System Uptime: 0 days 1:14:11.757
BugCheck 9F, {3, fffffa80045c59c0, fffff80000b9c518, fffffa80042f58a0}
Probably caused by : pci.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue Aug 10 15:11:40.304 2010 (UTC - 4:00)
System Uptime: 0 days 7:01:49.083
BugCheck F4, {3, fffff98011c7cb30, fffff98011c7ce10, fffff80002f83540}
  ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

fathersheartmin · 15 Aug 2010

I uninstalled and reinstalled the Atheros Network Adapter as recommended, and it appears to have resolved the problem (no more BSOD when entering sleep mode). I haven't attempted a system restore, but hopefully that function will work now as well. Thanks very much for your help!

Jonathan_King · 15 Aug 2010

Thanks for the report! Be sure to let us know if anything changes.

Good luck!

~JK

Windows 7: BSOD when entering sleep mode and with System Restore

BSOD when entering sleep mode and with System Restore problems?