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Windows 7: Computer won't start after restore of factory settings

28 Oct 2010   #1
mosorno5

Windows 7 Home Premium 64 bit
 
 
Computer won't start after restore of factory settings

Hello,

Thank you ahead of time, I have had problems with my computer that techs don't seem to be able to resolve, my computer had a virus one that redirects you to other pages from Google, one day I'm working on it and it just crashed, the computer would get a blue screen at the Login in all other than Safe mode (without network) I did a System Restore to a past date and I was able to get it working with Safe Mode and Safe Mode with Network, but Normal Mode would not work (I had no internet).

I hired an IT that remotely removed the virus, after that the computer will not pass the black screen with windows logo it just shuts down and restart, I did a system restore with the factory image, but it does the same thing.

Please help, Thank you so much!


My System SpecsSystem Spec
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28 Oct 2010   #2
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Run startup repair.

Startup Repair
My System SpecsSystem Spec
28 Oct 2010   #3
mosorno5

Windows 7 Home Premium 64 bit
 
 

That is the first thing I tried, it says system repair can't fix the problem
My System SpecsSystem Spec
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28 Oct 2010   #4
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Try running system repair from the win7 install dvd. You need to run it 3-4 times.

If that doesnt help, run a sfc scan, again 3-4 times.

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
28 Oct 2010   #5
Solarstarshines

Windows 7 Home Premium 64bit sp1
 
 

just put the win7 disc in and chose repair win 7 option
My System SpecsSystem Spec
28 Oct 2010   #6
mosorno5

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Bill2 View Post
Try running system repair from the win7 install dvd. You need to run it 3-4 times.

If that doesnt help, run a sfc scan, again 3-4 times.

SFC /SCANNOW Command - System File Checker
I have done both, the system repair I have def run 4 times at least, I have done sfc scan, but I don't think I have done it multiple times.

Will try and let u know.
My System SpecsSystem Spec
28 Oct 2010   #7
mosorno5

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Solarstarshines View Post
just put the win7 disc in and chose repair win 7 option
I have windows 7 home edition in disc, but since I my dell PC did not come with one and it is Windows 7 home premium, it says that the disc does not match the Windows version, doesn't the image from the factory re-install windows and erase everything?

Thank you for the help
My System SpecsSystem Spec
28 Oct 2010   #8
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

You can rescue your Windows OS making and using a Linux-based CD with tools for Windows and Linux repairs SystemRescueCd
My System SpecsSystem Spec
Reply

 Computer won't start after restore of factory settings




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