jbaileyn you are the best!!!!
I had tried various forum "solutions", none worked, this was right on! I followed your steps, ended up using the second option as I did not have the "rmbak" files. Just caution everyone for some reason when I first did the steps it switched me to the "X:" drive, just make sure you switch back to the "C:" drive before executing the second option if you find the first doesn't work. I have never posted a reply on a forum, but had to register just to reply and say THANK YOU!!!!