For my inlaws computer, I had a fresh install of windows 7 and installed all the programs they needed. Put the pictures, mail, etc. all like they wanted. Then I did an image backup on to my external hard drive using the built in Windows 7 backup/restore. This way if they ever had a fatal issue, I could fully restore the computer to the point it was when I gave it to them.
Well, this fatal incident happened and to make a long story short another family member restored, but from the factory image that was on the bakup partition that came with the computer. So it is currently at Factory settings losing all files and folders they had on the system.
Now I have the computer and am trying to fully restore the system using the image on my external hard drive that I created. I can go to backup/restore and select to re-image and it reboots and lets me select the image correctly on my external hard drive. I can select it and start the process, however, it errors out after about 3 seconds with error: "The system image restore failed. Error details: Recovery to the backup storage location is not allowed. (0x80780087)"
any idea where I'm going wrong? Have tried several times .