Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: No FACTORY IMAGE RESTORE choice! ?

05 Jan 2011   #1

Windows 7 Home Premium 32bit
 
 
No FACTORY IMAGE RESTORE choice! ?

Hi!

So here's my problem. I have Dell Inspiron 1520 originally running Vista. I installed Windows 7 some time ago, keeping Recovery partition untouched. Now I'm trying to restore to factory defaults and...:

1. When I go through F8 - repair - there's no "Dell Factory Image Restore" choice.
2. If I run system recovery .exe file from recovery partition manualy (d:/sources/recovery/recenv.exe) it opens the same window, BUT WITH the "Dell Factory Image Restore" choice, but..
3. If I press it - it won't run because of "oledlg.dll" file missing.

I've attached screenshot of all I wrote about. I guess Windows 7 console loads it's files and misses something that Vista's recovery partition needs. Well, that's my lamer's opinion. =)

PLEASE advice!
THanx!



Attached Thumbnails
No FACTORY IMAGE RESTORE choice! ?-dell.jpg  
My System SpecsSystem Spec
.

05 Jan 2011   #2
Microsoft MVP

 

It seems your Recovery partition was damaged by the Windows 7 install as can happen.

Your options now are to call Dell Tech Support to order Factory Recovery disks for your model which will restore the machine to factory condition.

Or you can find a Vista retail installer to clean reinstall using the Product Key on COA sticker on machine.

If you only need to reinstall Windows 7, then Vista does not have to be reinstalled first.

Follow these steps for clean reinstalling either OS to get a purrfect install: re-install windows 7
My System SpecsSystem Spec
05 Jan 2011   #3

Windows 7 Home Premium 32bit
 
 

What exactly do you mean by "damaged recovery partition"? Why would windows installation touch any other partition, then the one it's installing on??!

I'm interested in getting factory default notebook - that's the exact aim.

Any other suggestions? If I install Vista myself and try to "F8 - repair..." would it help to see Dell defaults choice?

If anyone could not just suggest, but explain possible problem of what I wrote in the beginning - I'd appreciate it!

TNX!
My System SpecsSystem Spec
.


05 Jan 2011   #4
Microsoft MVP

 

When you install another OS it loses all links to the Recovery partition, and the Partition itself can lose it's hotkey links. Maybe someone else can explain exactly how it happens but we have seen it enough here that we know it is not uncommon.

This is one reason why during Windows 7 install many choose to wipe their HD to rely only on Recovery disks to restore to Factory condition: You simply can't count on the partition once you've installed another OS.

Our expert SIW2 might be able to help you locate and run the factory .wim file from the partition.

Otherwise if you want Recovery to factory condition, I would order the Recovery Disks which can be made during setup.
My System SpecsSystem Spec
06 Jan 2011   #5
Microsoft MVP

W 7 64-bit Ultimate
 
 

Hello lllypa, welcome to Seven Forums!



Have a go at the old method to recover a Dell, I don't know if it'll work but it can't hurt to try.

information   Information

Here are the recovery instructions from Dell.

1. Reboot, and press Ctrl + F11 at the Dell logo.
2. The Dell™ PC Restore by Symantec screen will come up.
3. Select "Restore" or use the Tab key to highlight it and press Enter.
4. if you wish to continue, click "Confirm", or use the Tab key to highlight it and press Enter.
5. When the utility is finished, click "Finish", or use the Tab key to highlight it and press Enter.


My System SpecsSystem Spec
06 Jan 2011   #6

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

1. Click Command Prompt from the System Recovery Options window.

2. In the Administrator window, type the following lines, pressing <Enter> after each line.
path d:\windows;d:\windows\system32

d:
CD Tools
PCRestore

3. In the Dell Factory Image Restore window, click Next.

4. In the Confirm Data Deletion window, click to select Yes, reformat hard drive and restore system software to factory condition, and then click Next. The message Factory image successfully restored! appears when the process is complete.

5. Click Finish to restart the system.
My System SpecsSystem Spec
06 Jan 2011   #7

Windows 7 Home Premium 32bit
 
 

Quote:
Our expert SIW2 might be able to help you locate and run the factory .wim file from the partition.
I can see .wim file in my recovery partition. Can anyone explain how to run it?

Quote:
2. In the Administrator window, type the following lines, pressing <Enter> after each line.
path d:\windows;d:\windows\system32

d:
CD Tools
PCRestore
Can you explain what exactly to write in command prompt (I'm not good at it) - because you confused me? What do you mean by d:\windows;d:\.. etc.. ?

But if I try to run d:\tools\pcrestore.exe I get the same missing dll error. I guess I have to somehow run it throught D:\windows? Because there's Vista's clone? and it should have dlls I need? So how do I do that? I'm getting unproper commands messages in command prompt..

TNX

ps. and by the way, is it still possbile to write my recovery partition on DVD? I mean do the same thing, that my notebook ofered me in the very beginning? =)
My System SpecsSystem Spec
06 Jan 2011   #8

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Post screenshots of your recovery partition - showing the folders amd the wims - you may have several wims.
My System SpecsSystem Spec
06 Jan 2011   #9

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

you can request Backup Discs from here:
Dell - Support


Have tried opening PCRestore from Windows 7?
My System SpecsSystem Spec
06 Jan 2011   #10
mjf

Windows 7x64 Home Premium SP1
 
 

Identify the recovery partition (eg partition 1)

  1. Down load Hirens boot CD.
  2. Boot the CD
  3. scroll down to the end of the menus (Hirens is disk 1)
  4. select the recovery partition (probably disk2 partition 1?)
  5. Boot directly to the partition with Hirens
  6. Your factory recovery screen should appeal
If your recovery partition has been damaged them recovery won't boot properly.
Then a set of recovery disks as suggested earlier is your best option in my opinion.
My System SpecsSystem Spec
Reply

 No FACTORY IMAGE RESTORE choice! ?




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 04:38 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33