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Certain image editing/viewing software "stopped working" Window close
Hi,
I'm hoping someone can see a pattern between the software that works and doesn't work on my Windows 7 64 bit laptop.
In the past month (Jan-Feb 2011) a lot of the software I use to edit or display images and graphics will no longer run (crashes). System: Windows 7 64 bit SP1. 3 GB RAM, 500 GB HD Acer 6492 laptop with mobile intel 965 express graphics card. Windows Update reports it is up to date.
I don't get BSOD, just that when I start one of the affected programs, it fails to run and shuts down.Windows continues to run fine. I either get "___ has encountered a problem and needs to close" or "___ has stopped working, Windows is searching for a solutio to the problem".
Programs that won't run:
Google Earth neither Directx nor GL
PhotoPlus X4
Paintshop Pro X3
Xara Designer Pro 6
Programs that run fine
Picasa
PanoramaPlus
PanoramaStudio
SmartDraw
World Wind
I wonder what is the pattern or common denominator.
Symptom started roughly when I installed a new 500 GB drive (Seagate Momentus XT with 4GB RAM buffer 7200 RPM) in place of the 500 GB non-hybrid 5400 RPM drive. This is the 4th drive I've had in this laptop 160GB -> 320 GB -> 500 GB -> 500 GB with 4 GB buffer. Each time I had a Norton Ghost image of the C: drive, installed the new drive and restored the image to the C: drive. Windows fires up without a hitch. On some software I had to re-activate the licence as I guess the software noticed a change in harddrive ID number (or something like that).
Things I've tried.
- removed and re-installed the software that won't start
- removed Visual C++ 2005 and 2008, reinstalled 2008 only
- attempted an update of Directx, was told I had the most up to date installedd
- installed OEM (Acer) graphics driver
- let Windows update graphics driver
- removed drivers for a UVG USB video adapters for my 2 external monitors (no effect)
- downloded and did a manual install using the .exe file for Google Earth instead of the small auto installer download file.
- run laptop in dock ad out of dock (no usb peripherals attached).
Without those programs that won't start, I'm without half my tools for work. Another thought, is my 4 year old laptop inadvertently obsolete now with recent Windows7 updates?
Any tips very much appreciated.
thanks,
-Tony