HELP my files are all gone


  1. ayame
    Posts : 9
    Windows 7
       New #1

    HELP my files are all gone


    After i cliked a fake video i got a virus that mightve attacked my hard drive and crashed...so i did a system restore ...the thing is i lost ALL my pics....i have some backed up but not the most recent ones from trips and stuff!!!! and now when i try to save a pic from the internet into my documents or my pictures folders it wont let me!! even some pics i found in my rec bin, i put RESTORE and poof they got supposedly restored but cant find them anywhere!! what can i do? is there a way to get them back?? system restore wont help, it wont finish it always encounters an error.
      My Computer
    Quote Quote

  3. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #2

    Hi,

    In Windows Explorer, navigate to a folder that you think should have the pictures. Right-click on it, then select Properties - check and see if the Hidden box is ticked. If so, untick it, and see if your files appear.

    Tell us about which anti-virus/malware software you have running at the moment.

    Regards,
    Golden
    Last edited by Golden; 29 Mar 2011 at 03:13.
      My Computer
    Quote Quote

  4. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #3

    Going to a restore point does not get rid of virus. You must clean your system.
      My Computer
    Quote Quote

  6. Mark Phelps
    Posts : 1,379
    Win7 Pro 32-bit, Win8 Pro 32-bit
       New #4

    System Restore does what the name implies -- it restores the System -- not your data files. So, not only will it most probably NOT remove a virus, it should also not damage your data files, either.

    IF you can't see your files, your higher priority is to remove the virus and clean your system.
      My Computer
    Quote Quote

  7. gregrocker
    Posts : 50,642
       New #5

    Download, install, update and run a full scan with Malwarebytes

    Uninstall your AV, install free MS Security Essentials or Avast 5 to run with the Win7 Firewall. Run a full scan.

    Do you have a folder name or any tags on the pictures you've misplaced? If so, type these in Start Search box one at a time until it uncovers their location (rightclick>Open file location). Make sure all of the active User's folders are included in the search in Indexing options. If not found, click See More Results at bottom and search Computer.
      My Computer
    Quote Quote

  8. pparks1
    Posts : 7,878
    Windows 7 Ultimate x64
       New #6

    As others have said, System Restore doesn't handle "your own personal data files", it only handles Windows system files.

    Hopefully you have a backup somewhere, like an external hard drive.
      My Computer
    Quote Quote

  10. ayame
    Posts : 9
    Windows 7
    Thread Starter
       New #7

    hey guys!! thanks for the replies~ turned out it was a file, but a batch file...or something....thing is it just put all my files HIDDEN like Golden said hehe
      My Computer
    Quote Quote

  11. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #8

    ayame said:
    hey guys!! thanks for the replies~ turned out it was a file, but a batch file...or something....thing is it just put all my files HIDDEN like Golden said hehe
    Hi,

    Be wary : some rogueware employ this "Hidden" technique to try and fool you into believing there is something serious wrong with your system, thereby enticing you to purchase their product via the ubiquitous pop-up.

    I would strongly recommend following GregRocker's advice : download, install, update and run Malwarebytes. I would also suggest performing an online scan using ESET.

    Post the results here, or post back if you need more help.

    Regards,
    Golden
      My Computer
    Quote Quote

 

  Related Discussions
Hello, I have a system with 32gb DDR3-2400, a 256GB SSD and a couple of spinners. I have set up 4gb of the RAM to be used as another RAMdisk using the softperfect software. This problem has been going on for some time, but has been more of a problem since I started using the RAMdisk. Not...
Hi, I am running IE8 on Windows 7 (Home Premium 64bit). My Temporary Internet Files folder is C:\Users\<username>\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5. I have enabled Show Hidden Files and Folders and removed the tick for Hide Protected Operating System...
failed to load locale files from "Program Files\Western Digital\WD Smartware\Locale" The menu box it's under is entitled " WDContextMenuHandler " I get this error when I just right click on any part of "my computer" everytime. the pc then goes blank on desktop while it says " windows...
Hello. I hope that someone can help me with my problem. I a lower-intermediate on a computer. I have my tower pc on constant all day- to record a streaming IP Camera from my work. Initially, I saved these files into my docutments- which they would save as .avi files, and after every several...
Running Win7Pro 64-bit. Am unable to open older Office 97 files with Office2003 which is installed and running fine. I found a couple of files here and elsewhere with .reg extensions that were supposed to make the necessary registry changes. eg. "UnlockWord.reg" and a more elaborate-looking...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 09:15.
Find Us