System crashed, I did a "restore computer to it's original settings" from the escape menu.
I clicked to save all my personal files, (videos, documents, etc.) on to my thumb drive. Now that the system is restored, I click to restore the files from the thumb drive and they are no where to be found. I have a "shortcut to system recovery" on my desktop but that shows no personal files I had. It only gives me the basic windows images and such that came with the computer.
Help... My wife had a manuscript on there and I dont want to be dogmeat.
2 hour on phone with HP support, including remote access to get "Sir, we cannot help you. You must use our paid service "Smart friend" (computer still under warranty). 1 hour on hold with Smart friend 3 minutes of "Sir, sorry nothing I can do for you." and $60.00 later I'm till looking for help.