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Windows 7: Acronis True Image Home 2009 Causes Computer Shut Off

11 Jul 2009   #1

Windows 7 RC1 Build 7100 64-bit
 
 
Acronis True Image Home 2009 Causes Computer Shut Off

Using Acronis True Image Home 2009 (build 9,796) on Windows 7 build 7100 64-bit.

During the backup process the computer shuts off. No shut down, just turns off. Upon restart, Windows 7 does know that it has been shut down improperly, it just starts up normally. Acronis thinks it has completed the backup successfully.

Anybody seen this problem? I am using Acronis trial right now. I need a good disk image backup problem, and this one would be great if it didn't randomly power the computer off.

Dell Latitude-D531
AMD Tuition X2 64-bit 2 X 2.0 Ghz
2 GB RAM

My System SpecsSystem Spec
.

11 Jul 2009   #2

 

Quote   Quote: Originally Posted by Webern View Post
Using Acronis True Image Home 2009 (build 9,796) on Windows 7 build 7100 64-bit.

During the backup process the computer shuts off. No shut down, just turns off. Upon restart, Windows 7 does know that it has been shut down improperly, it just starts up normally. Acronis thinks it has completed the backup successfully.

Anybody seen this problem? I am using Acronis trial right now. I need a good disk image backup problem, and this one would be great if it didn't randomly power the computer off.

Dell Latitude-D531
AMD Tuition X2 64-bit 2 X 2.0 Ghz
2 GB RAM
Recommend you get a NON TRIAL version of Acronis. I'm using v.12 and have had no problems with any version of Win 7. and it might be your copy of x64.
My System SpecsSystem Spec
11 Jul 2009   #3

Windows® 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by Webern View Post
Using Acronis True Image Home 2009 (build 9,796) on Windows 7 build 7100 64-bit.

During the backup process the computer shuts off. No shut down, just turns off. Upon restart, Windows 7 does know that it has been shut down improperly, it just starts up normally. Acronis thinks it has completed the backup successfully.

Anybody seen this problem? I am using Acronis trial right now. I need a good disk image backup problem, and this one would be great if it didn't randomly power the computer off.

Dell Latitude-D531
AMD Tuition X2 64-bit 2 X 2.0 Ghz
2 GB RAM
You might try setting the Backup Priority to High & this may solve that problem.
I always set both backup & recovery priority to high.

And NO, this has Never happened to me using x86 or x64 Windows 7 operating systems.


Attached Images
 
My System SpecsSystem Spec
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11 Jul 2009   #4
Microsoft MVP

 
 

I've seen one other issue with Acronis on the forums that I hangout at. The situation generated a BSOD - so I'd suggest to see if you've got any in the C:\Windows\Minidump folder. If so, zip them up and upload the .zip file in your next post.
My System SpecsSystem Spec
11 Jul 2009   #5

 
 

I have the full version and I've not had any issues, though upon doing Clean Ups, the log always indicates that the Cleaning Failed, though the log shows it was completed successfully.
My System SpecsSystem Spec
12 Jul 2009   #6

Windows 7 Ultimate, Ubuntu
 
 

Free: Macrium
Paid/Free; Paragon Hard Disk Manager or component. Both function flawlessly on Windows 7, Acronis is unreliable on 7
My System SpecsSystem Spec
12 Jul 2009   #7

 
 

Quote   Quote: Originally Posted by Charles Kane View Post
Free: Macrium
Paid/Free; Paragon Hard Disk Manager or component. Both function flawlessly on Windows 7, Acronis is unreliable on 7
Nice, I'll have to check it out. I do like Acronis, perhaps is will work better once Windows 7 goes live. I find it to be a lot more reliable than Norton Ghost.
My System SpecsSystem Spec
12 Jul 2009   #8

Windows 7 RC1 Build 7100 64-bit
 
 

Quote   Quote: Originally Posted by usasma View Post
I've seen one other issue with Acronis on the forums that I hangout at. The situation generated a BSOD - so I'd suggest to see if you've got any in the C:\Windows\Minidump folder. If so, zip them up and upload the .zip file in your next post.
The folder you suggest looking in, c:\Windows\minidump , does not exist. Also, I didn't get the BSOD. The computer just shuts off. I am going to search for another product as I need some kind of incremental disk image backup solution for 7.
My System SpecsSystem Spec
12 Jul 2009   #9

Windows 7 RC1 Build 7100 64-bit
 
 

Quote   Quote: Originally Posted by Charles Kane View Post
Free: Macrium
Paid/Free; Paragon Hard Disk Manager or component. Both function flawlessly on Windows 7, Acronis is unreliable on 7
I'll take a look at Paragon right now. Thank you.
My System SpecsSystem Spec
12 Jul 2009   #10

 
Acronis.True.Image.Home.2009.v12.0.0.9770

I am using Acronis, and have NO PROBLEMS ON ANY VERSION OF WINDOWS 7.
So either you have a problem because it is TRIAL, or you DL version is corrupt, or a program you have installed is causing the problem.

Acronis is not the PROBLEM.

Acronis.True.Image.Home.2009.v12.0.0.9770 = 100% solid

CoreDiskDirectorSuite.10.2160 = 100% solid

working perfect 100% of the time. no failures
My System SpecsSystem Spec
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 Acronis True Image Home 2009 Causes Computer Shut Off





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