Cannot create restore points

dkline007 said:

Okay, first of all, thanks for all of the help so far!

I booted into safe mode and ran the SFC /runnow command from an elevated command prompt. It ran successfully but did not detect any inconsistencies.

So, I ran another BSOD from safe mode, then booted back into the OS and ran the perfmon. I zipped both of those up and will attach them. I also took a snip of the disk manager:


Here's the BSOD zip:
Windows_NT6_BSOD_jcgriff2.zip

Again, thanks for the help!

Most of this is still empty and there is no dumpfile to analyse.

However, on your disk I do see a seemingly correct pre-install partition. Have you tried that yet?

dkline007 said:

I'm confused as to why this is empty. Hopefully I'm following the instructions correctly. I downloaded the file, right-clicked the EXE and chose to "Run as administrator". It does it's thing and creates a folder, which I zip up along with the perfmon report. Is that right?

For the pre-install partition, are you referring to the factory image partition? Will that just revert the system back to the factory default? If so, I can do that, but I'm trying to avoid having to reload all of the software that he's purchased after he bought the PC. Also, in a somewhat selfish way, I really want to know what the heck the problem is. If we can't figure this out soon, I'll just use the factory image and start over again, but if we can determine what the problem is, not only would I feel better knowing that we could solve it, but it might help someone else down the road from having to go through this as well.

Thanks for help...again. :)

-permon etc... yeah, that seems allright Strange. I'll have to look at the log it made...

-I understand that... we'll have to think some more.. I'll get back to you soon.

MvdB said:

If we trust the AV and Malware check then this is what we can check next...

Did you enable the UAC on your system?
Please temporarily disable the UAC to check if it works.

If that doesn't work, try your Event Viewer and upload its logs.

Disabling UAC deletes any restore points that are saved

boohbah said:

MvdB said:

If we trust the AV and Malware check then this is what we can check next...

Did you enable the UAC on your system?
Please temporarily disable the UAC to check if it works.

If that doesn't work, try your Event Viewer and upload its logs.

Disabling UAC deletes any restore points that are saved

I know, it was enabled, therefore disabling and re-enabling it sometimes helps. It's a common procedure from MS engineers:

HTML Code:

Thank you for posting your question to the Microsoft Answers Forum.

Let's try the simple troubleshooting step: disable System Restore and then enable it. This will remove all existing restore points.

How to disable System Restore in Windows Vista:
http://bertk.mvps.org/html/disablesrv.html

Do not set System Restore to monitor any drives other than the one Windows is installed on.

Have you tried to add your account to the permissions list for the system restore directory etc. If that doesn't work, then try to disable User Account control and see if that is the issue. 
To turn off UAC
Click Start, and then click Control Panel.In Control Panel, click User Accounts.
In the User Accounts window, click User Accounts.
In the User Accounts tasks window, click Turn User Account Control on or off.
If UAC is currently configured in Admin Approval Mode, the User Account Control message appears. Click Continue.
Clear the Use User Account Control (UAC) to help protect your computer check box, and then click OK.
Click Restart Now to apply the change right away, or click Restart Later and close the User Accounts tasks window.
If turning off UAC doesn't help with creating a System Restore point, try the following:

1) Set up a clean boot and see if a 3rd party program or software may be interferring with the System Restore point.
Follow the KB article below for steps on setting up the msconfig (clean boot) configuration.
KB 929135 - How to troubleshoot a problem by performing a clean boot in Windows Vista
http://support.microsoft.com/kb/929135

2) Disable Anti-Virus and try to create a system restore point. I would also try to uninstall it too.

Something else is going on here, we just haven't figured out what yet...