I am attempting to help a friend who has an HP TouchSmart PC running Windows 7 Home Premium 64-bit. He recently purchased an iPad and after connecting it, was prompted to update his iTunes, but could not. The update hangs. After investigating a bit, I've been able to determine that it is hanging when it attempts to create a restore point. In fact, I can't do Windows updates because they hang at the point where it is attempting to create a restore point. The system isn't locked up, I can close things out just fine, but it will not create a restore point.
If I attempt to turn system restore off, following the instructions in Help and Support, I see the following screen:
It never finds any drives, it just sits there "Searching..."
In the Application Event Log there are some VSS errors. Event ID 11 followed by Event ID 12292.
In the System Event Log I also see some Distributed COM errors, Event ID 10016.
I've searched on these events, but so far my searches have not lead me to anything that has worked. I found a thread here that spoke about turning System Restore off and then back on again, but when I couldn't do that, I thought I'd give this a shot and see if anyone here might have an idea.
The Volume Shadow Copy service is started.
Any help you can provide would be greatly appreciated! Thanks for taking the time to read the post!