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Windows 7: Need help restoring laptop to factory settings

30 Jun 2011   #11
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

SIW is correct you can get those for free. I think that what may help us at this juncture is to get an actual installation DVD
You should be able to get one at cost from the Computer company whose computer came with the OS preinstalled. YOU should be able to get one at cost. Tell them that you want an installation DVD that is capable of making a repair install, if necessary and can reinstall the entire OS.
You have to understand that if there are additional problems with the computer, even with the DVD, you may not be able to reinstall. If interested, you can try to see if you can install this. If you can you should not have any problem with the Windows installation. In addition, you can use this program to get your stuff, that will be lost with the reinstallation.
http://www.howtogeek.com/howto/windo...dows-computer/
My concern stems from the fact that you could not get the other CD to boot.


My System SpecsSystem Spec
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30 Jun 2011   #12
dulcereina

windows 7 home premium 32 bit
 
 

Ok here is the situation, I got in contact with amazon, they will send me a new disk, this time a windows 7 64-bit recovery disk free of charge. I'm hoping that this time around I can get my to restore factory settings. I would download one but my crashed laptop it's the only computer I have that can burn disks. Anyway, I would post back here and let you guys know any progress.
My System SpecsSystem Spec
07 Jul 2011   #13
dulcereina

windows 7 home premium 32 bit
 
 

Repair disc won't work. My computer freezes while cd is running. I'm stumped n don't have a clue what to do next. Warranty expired n hp won't supply me with another install disc unless I pay. I even thought of reformatting this crashed drive n cloning it with my other laptop that's running XP. I just want to get my crashed computer going again even if it means downgrading OS n d/l win7 later. Help anyone plz!
My System SpecsSystem Spec
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07 Jul 2011   #14
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Are you booting form the CD or the OS?
My System SpecsSystem Spec
07 Jul 2011   #15
dulcereina

windows 7 home premium 32 bit
 
 

The repair disc booted fine it's just when it got to the part where it asks to select OS you want to repair, it wouldn't let me pick anything it just became unresponsive with that blue spinning circle. It showed windows 7 there but partition was 0mb.
My System SpecsSystem Spec
07 Jul 2011   #16
dulcereina

windows 7 home premium 32 bit
 
 

Booting from cd
My System SpecsSystem Spec
07 Jul 2011   #17
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Then it seems to be a computer problem. Your first post indicated that you cannot boot from windows and now you cant boot from the CD.
try safe mode.
My System SpecsSystem Spec
07 Jul 2011   #18
mjm6783

XP Professional, 7 Professional
 
 
Possible solution

I know this may not be very helpful, but I came across some interesting tools for a similar problem I was facing about 6 months ago. There is a way to boot from a thumb drive which you have formatted to run Linux based software. From there you can run .iso programs that allow you to restore to factory settings, scan for viruses, repartition drives, all kinds of cool stuff.

All of the software was open source, and I was able to download it for free. It can be a little tricky to set up on the thumb drive the first time, but once it's done, you have an awesome all-in-one tool for PC repair.

Some of the other suggestions are probably easier, especially if you are able to get the install disk from the company that manufactured the PC. But if you're interested in trying out an alternative approach, let me know, and I'll post the information.
My System SpecsSystem Spec
08 Jul 2011   #19
dulcereina

windows 7 home premium 32 bit
 
 

@richc46, I can't get on safe mode, or any of the other options on f8..i can get on BIOS.
@mjm6783, really rough times now, i wish i could get the install disk from hp, it would make my life a whole lot easier, but yes i'm interested in trying out something else. I got nothing but time anyway, like i said before if i could just get my computer up and running, regardless of losing files or whatever.
My System SpecsSystem Spec
08 Jul 2011   #20
mjm6783

XP Professional, 7 Professional
 
 
so....

I went to look up the site where I downloaded my software, and it was not functional. But what I did find was essentially the next generation of the the same program. Instead of MultiBootIso, they are calling it YUMI (Your Universal Multiboot Installer).

Here's the website with basic info on how to get started:
YUMI - Multiboot USB Creator (Windows) | USB Pen Drive Linux

Make sure you expand the list near the bottom entitled, "List of installable Live Linux Distributions" so you can check out the different software that's available.

Let me know how it goes, and good luck!!
My System SpecsSystem Spec
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 Need help restoring laptop to factory settings




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