Need help restoring laptop to factory settings

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  1. Posts : 13
    windows 7 home premium 32 bit
       #1

    Need help restoring laptop to factory settings


    I just received a windows 7 recovery disk that I ordered because windows won't boot at all. I put cd in I made sure to have it set up in BIOS to boot from cd. System recovery loads up asks me the country then I click next then select operating system u want to repair, but it seems it gets stuck there because there's just a blue circle spinning but hard drive light stop flashing n it's not on at all..so what can I do now. All I want to do is get my computer back to it's original setting. Please anyone help! Thanks
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    Welcome
    I will give you exactly what you are asking for, a computer like it was when you took it home.
    No stuff, settings, SPs, pics etc. If this is what you want boot and continually hit f11 during boot
    If you want to save your stuff first let me know.
    If the original settings are not what you want there are other solutions we can try.
      My Computer


  3. Posts : 13
    windows 7 home premium 32 bit
    Thread Starter
       #3

    I hit f11 but it just goes to a blue screen. My laptop crashed a few days ago. Thats why I ordered the recovery disk.
      My Computer


  4. Posts : 17,796
    Windows 10, Home Clean Install
       #4

    Turn on speakers, boot
    Do you hear:
    Seven sounds, chimes
    Beeps
    Nothing?
      My Computer


  5. Posts : 13
    windows 7 home premium 32 bit
    Thread Starter
       #5

    No..when I turn it on it just runs regular no clicks..hard drive flashes it asks me to boot from cd press any key then it goes onto system recovery but then it kinda freezes when it gets to the "select the operating system you want to repair" part looks as if it's loading somethin because of the blue spinning circle n then I notice that the hard drive light goes out n it doesn't come back on. It's so frustrating! All I want is a working computer
      My Computer


  6. Posts : 17,796
    Windows 10, Home Clean Install
       #6

    Have you changed anything before the problem. Anything unusual, virus, maybe?
      My Computer


  7. Posts : 13
    windows 7 home premium 32 bit
    Thread Starter
       #7

    No didn't change anything..I'm thinking a virus. What do you think I should do. I want it to just restore completely, but seems it won't do it not even with the recovery disc. Reformatting it maybe? Then I'm thinking I got the wrong recovery disk..
      My Computer


  8. Posts : 17,796
    Windows 10, Home Clean Install
       #8

    Can you give me a screen shot of the CD. I dont know if its a repair or installation.
      My Computer


  9. Posts : 13
    windows 7 home premium 32 bit
    Thread Starter
       #9

    I would but I'm using my iPod to post here :0(..but turns out that my OS is windows 7 home premium 64-bit. I ordered a windows 7 recovery disk Live Boot cd 32 bit DVD.. In the packaging slip says "Do not install windows with this disc, this is for repairing only". So now what? Do you think I messed up my hard drive even more. I got this disk from amazon. I just got it today so I wonder if I I could return this one n have them send me the right one.
      My Computer


  10. Posts : 16,132
    7 X64
       #10

    You don't need to buy a recovery/repair disc - you can d/l them free .
      My Computers


 
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